Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Bryan Chappell

Henefer,UT

Summary

Skilled leader and problem solver with strong financial knowledge. Exceptional communication skills developed through face-to-face, email, and phone interactions with customers, team members, and vendors. Leadership skills proven through a history of developing and supporting a successful dealership service department. Business finance and administration skills acquired through bachelor's degree and work experience. Experience in creating, analyzing, and explaining financial records in both academic and professional settings. Problem solving skills honed through years of powersports service and diagnostic experience, and time spent writing software applications in a professional and university setting.

Overview

10
10
years of professional experience

Work History

Service Manager

Young Powersports
Morgan, UT
05.2022 - Current
  • Develop, support, and maintain an exceptional service team
  • Review service financial reports and manage expenses
  • Create and execute projections and action plans

Service Manager

Intermountain West Powersports
Morgan, UT
09.2020 - 05.2022
  • Schedule jobs and maintain contact with customers
  • Maintain a high performing service department
  • Hiring and development of department employees

Technician and Team Leader

Intermountain West Powersports
Morgan, UT
03.2017 - 09.2020
  • Mentor and train new team members
  • Verify all work leaving the shop is accurate and high quality
  • Diagnose and repair machines scheduled each day

Customer Service And Software QA Team Member

CampusBookRentals.com
Ogden, UT
11.2014 - 03.2017
  • Field customer inquiries and respond accurately and professionally
  • Process any website functionality issues with development team
  • Develop and run automated website tests to verify proper function

Education

Bachelor of Science - Business Administration

Southern New Hampshire University
Hooksett, NH
12.2021

Associate of Science -

Weber State University

High School Diploma -

Morgan High School
06.2013

Skills

  • Team Leadership
  • Confident in Polaris service Policies and Process
  • Financial Records Analysis
  • Problem-Solving Abilities
  • Proficient in Excel and Google Sheets
  • Project Management
  • Lightspeed DMS Proficient
  • Process Optimization/Improvements
  • Customer Relations
  • Automated and Manual Software Testing
  • Coaching and Mentorship
  • Issue and Conflict Resolution

References

Ron Blunck, Former Manager, (801) 710-2699

Bridger Libby, Former Co-worker, (801) 829-8993

Hayden Stuart, Former Employee, (801) 821-9025

Timeline

Service Manager

Young Powersports
05.2022 - Current

Service Manager

Intermountain West Powersports
09.2020 - 05.2022

Technician and Team Leader

Intermountain West Powersports
03.2017 - 09.2020

Customer Service And Software QA Team Member

CampusBookRentals.com
11.2014 - 03.2017

Bachelor of Science - Business Administration

Southern New Hampshire University

Associate of Science -

Weber State University

High School Diploma -

Morgan High School
Bryan Chappell