Shaun Brown
Indianapolis,Indiana
Summary
Dynamic Inside Sales Representative with a proven track record at Ledvance, excelling in customer service and relationship building. Enhanced client satisfaction through tailored solutions and product knowledge, driving significant sales growth. Adept at managing diverse accounts while maintaining organized and efficient communication, ensuring high client retention and loyalty.
Overview
2011
2011
years of professional experience
Work History
Inside Sales Representative
Ledvance
2011 - 2025
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
Account Manager
RCI Vacation Exchange
05.2008 - 02.2011
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
Console Operator
Securitas Security Services USA
2005 - 2008
- Developed strong working relationships with colleagues across departments, fostering collaboration and open communication channels for improved problemsolving.
- Maintained a safe working environment by adhering to established health and safety protocols during console operations.
- Observed and reported suspicious activities and persons.
- Assisted in training new employees, sharing best practices for successful console operation, and promoting a team-oriented work culture.
- Facilitated seamless transitions between shifts by providing thorough handover notes detailing any outstanding tasks or ongoing issues requiring attention.
- Collaborated with team members to develop strategies for improving overall console performance and functionality.
- Demonstrated adaptability by quickly learning new systems as they were introduced into the work environment.
- Acted as a reliable point of contact for external partners, addressing queries and providing information on console operations as needed.
- Maintained detailed documentation of all console-related activities, ensuring accurate record-keeping and facilitating efficient knowledge transfer among team members.
Education
General Studies
Lawrence North Highschool
Indianapolis, IN06.1998
Skills
- Customer service
- Attention to detail
- Exceptional customer service
- Cheerful and energetic
- Product knowledge
- Relationship development
- Adept multi-tasker
- Customer relationship management
- Email and phone etiquette
- Organized and efficient
- Relationship building
Timeline
Account Manager
RCI Vacation Exchange
05.2008 - 02.2011
Inside Sales Representative
Ledvance
2011 - 2025
Console Operator
Securitas Security Services USA
2005 - 2008
General Studies
Lawrence North Highschool
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