Shaun Buchanan
Phoenix,AZ
Summary
Experienced Market Partner at PF Chang's China Bistro with a focus on data-driven decision making and relationship building. Oversaw operations across 13 units, ensuring smooth and efficient processes. Spearheaded brand management efforts, resulting in an annual EBITDA of over $20 million. Demonstrated expertise in customer engagement and budget management, consistently setting high performance benchmarks and fostering team development in prestigious locations.
Overview
25
25
years of professional experience
Work History
Market Partner
PF Chang's China Bistro
02.2020 - Current
- Directed the activities of 13 restaurants located in Arizona, Las Vegas, and Idaho.
- Directed operations generating top-line sales of over $65 million.
- Responsibilities include overall restaurant performance, presenting results to the executive committee, team development, and improving overall results for the brand.
Market Director - Kierland / Happy Valley
PF Chang's China Bistro
10.2018 - 02.2020
- Brand manager for high-profile locations for PF Chang's
- Responsibilities include local store marketing, facility maintenance, and restaurant staffing
- Primary testing locations for new company initiatives and processes
- Highest grossing PF Chang's restaurants in Arizona with over $10 million in gross sales annually
Operating Partner - Kierland
PF Chang's China Bistro
12.2015 - 02.2020
- Brand manager for the most high-profile location in the Company
- Responsibilities include local store marketing, facility maintenance, and restaurant staffing
- Manages a team of 90-100 employees, including 7-member management group
- Primary testing location for new company initiatives and processes
Operating Partner - Waterfront
PF Chang's China Bistro
12.2012 - 01.2015
- Highest grossing PF Chang's in Arizona with over $5 million in sales annually
- Oversee all aspects of operations of a multimillion-dollar unit
- Write complete budgets in all aspects of P&L
- Monitor staffing levels on a weekly basis to ensure we achieve our labor obligations
- Report to the Market Partner and Regional Vice president our sales building goals and opportunities
- Holding weekly meetings and one on ones with managers to ensure communication stays sound
- Teaching my managers all aspects of operation to run a smoother restaurant and get them to the next level
- Worked in the LEAD program to help lead and develop both staff and management
Education
University of Nevada, Reno
Reno, NVSkills
- Customer engagement
- Data-driven decision making
- Relationship building
- Budget management
Awards
- Restaurant of the year recipient, Kierland, 2019
- Market Partner of the quarter, Q3, 2021
- Market Partner of the quarter, Q2, 2022
- Market Partner of the quarter, Q1, 2023
Timeline
Market Partner
PF Chang's China Bistro
02.2020 - Current
Market Director - Kierland / Happy Valley
PF Chang's China Bistro
10.2018 - 02.2020
Operating Partner - Kierland
PF Chang's China Bistro
12.2015 - 02.2020
Operating Partner - Waterfront
PF Chang's China Bistro
12.2012 - 01.2015
University of Nevada, Reno
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