SHAUN HAMILTON

• Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
• Enhanced operational performance by developing effective business strategies, systems and procedures.
• Led employee evaluations with constructive feedback to boost performance.
• Recruited, trained and empowered employees to achieve key performance indicators.
• Managed inventory levels and conducted corrective action planning to minimize long-term costs.
• Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
• Ensured compliance with local health department regulations regarding food safety standards.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Currently in the Regional Director Training program for my personal development.

• Implemented successful training and recognition programs to boost employee morale and reduce turnover
• Weekly 1 on 1's with teammates to build relationships and set performance goals to assist in their development
• Protected assets, set access policies, and monitored security to structure operations and maximize strengths
• Deployed solid promotional and budget control strategies to achieve revenue and profit targets
• Coordinated vendors and monitored demand to manage and promote special events
• Delegated tasks and organized staff schedules to close gaps and maximize financial results
• Tracked trends and aligned strategies to improve business operations
• Developed business plan to deliver top-notch service and memorable customer service experiences
• Maintained optimal employee coverage for business needs with well-prepared team schedules
• Schedules written to reduce labor by 6% of gross sales
• Eliminated waste at various levels, regularly reviewing team activities and records to spot and resolve problems
• Enhanced operations with new and improved procedures targeting underperforming areas and systematic weaknesses
• Implemented pars for accurate ordering to reduce costs and eliminate waste
• Leading a team of 30 teammates, developed 5 into hourly managers and 2 into salaried managers
• Increased sales by 15% vs 2019 and 28%vs 2020
• Current sales are 50k/wk.

• Opened the first Chuys in Jacksonville, hiring, training and developing 125 team members to retain great people
• Managed our declining controllable budget to hit targets each week
• Grew sales outside our 4 walls by marketing twice a week to local businesses in our 5 mile ring
• Increased sales to over 130k/wk
• Implemented and developed a cleaning program to maintain an immaculate kitchen.

• Grew weekly sales from 29k to 45k by marketing and connecting with local businesses, churches and schools
• Retained team members by creating a positive culture, ongoing development and training and hiring great people
• Led a team of 45 teammates having retention in the top 5% of the company
• Achieved #1 in our region of 115 restaurants on our scorecard which included profit, p&l performance, health inspection scores, retention percentage and sales growth vs prior year
• Profiting each period by hitting all declining budget targets
• Grew our customer base by knowing our customers by name and creating meaningful relationships.