Shaun Harmon Jr
Phoenix,AZ
Summary
Dynamic sales professional with extensive experience at Verizon, excelling in customer service and cash handling. Proven track record of enhancing customer satisfaction and driving repeat business through effective problem-solving and teamwork. Skilled in POS system operation and inventory management, consistently optimizing stock levels to meet customer needs.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Verizon Sales Associate
Innovative Promotions
Phoenix, AZ
05.2025 - Current
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained accurate inventory records, ensuring product availability and minimizing stock discrepancies.
- Processed transactions efficiently using point-of-sale systems, reducing customer wait times.
- Collaborated with team members to create visually appealing product displays, increasing customer engagement.
- Provided feedback on customer preferences to management, contributing to inventory optimization strategies.
- Resolved customer complaints effectively, fostering positive relationships and repeat business opportunities.
- Participated in training sessions for new staff, sharing knowledge on products and sales techniques.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Assistant Store Manager
Circle K
Phoenix, AZ
01.2025 - 05.2025
- Assisted in managing daily store operations, ensuring compliance with company policies.
- Trained and supervised staff on customer service best practices and operational procedures.
- Implemented inventory control measures to optimize stock levels and reduce waste.
- Analyzed sales data to identify trends and recommend product placement strategies.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Monitored cash handling processes, ensuring accuracy in transactions and reports.
- Developed staff schedules to ensure adequate coverage during peak hours and special events.
- Coordinated promotional events to enhance customer engagement and drive sales growth.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
Hourly Manager
Burger King
Camp Verde
10.2022 - 02.2025
- Assisted in implementing daily operational processes to enhance workflow efficiency.
- Supported team members by learning and utilizing key tools for project management.
- Participated in training sessions to understand safety protocols and compliance standards.
- Helped maintain documentation related to processes and procedures for reference.
- Contributed to team meetings, providing input on process improvements and best practices.
- Coordinated with various departments to streamline communication and support objectives.
- Managed and motivated employees to be productive and engaged in work
- Assistant in customer complaints and customer relations
Education
Bachelor of Science - Business Management
Grand Canyon University
Phoenix, AZHigh School Diploma -
Camp Verde High School
Camp Verde, AZ05.2024
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Cash handling
- Money handling
- Sales expertise
- Customer needs assessment
- POS system operation
- Upselling
Accomplishments
I was awarded my Eagle Scout in 2023 and was the youngest in my troop to get Eagle!
Certification
I have my serv safe certification and my welding certification.
Timeline
Verizon Sales Associate
Innovative Promotions
05.2025 - Current
Assistant Store Manager
Circle K
01.2025 - 05.2025
Hourly Manager
Burger King
10.2022 - 02.2025
Bachelor of Science - Business Management
Grand Canyon University
High School Diploma -
Camp Verde High School