Shaun Hesson
Peppercorn at the Bank
Marion,IA
1
year of professional experience
Dynamic professional with a strong work ethic and exceptional customer service experience at Peppercorn at the Bank. Proven ability to enhance guest engagement while efficiently managing multiple tables. Skilled in HVAC system troubleshooting and leak checks, ensuring optimal performance and safety in installations and repairs.
Work History
Server
3 Months- Greeted guests promptly and presented menu recommendations.
- Recorded orders accurately and coordinated timing with kitchen staff.
- Delivered food and beverages with attention to table service standards.
- Resolved guest concerns courteously and maintained positive dining experience.
- Processed payments accurately and balanced checks at shift close.
- Monitored table readiness and reset dining areas efficiently between guests.
- Supported smooth service flow by prioritizing tasks during peak periods.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
HVAC Technician
10 Months- Diagnosed HVAC system malfunctions using gauges, meters, and diagnostic tools.
- Installed heating, cooling, and ventilation components following service specifications.
- Performed routine maintenance on furnaces, air conditioners, and ductwork.
- Replaced defective parts, including motors, capacitors, thermostats, and filters.
- Inspected refrigerant levels and corrected leaks to restore system performance.
- Followed safety procedures while handling electrical connections and refrigerants.
Education
High School Diploma
Skills
Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Professional appearance
Memory retention
Team collaboration
Multitasking and organization
Strong Labor Ethic
Electrical wiring
Heating systems
Refrigeration system evacuation
System troubleshooting
Leak checks
Technical troubleshooting
Timeline
Server
Peppercorn at the Bank
2026.07 - 2026.10Read More
HVAC Technician
Affordable Heating And Cooling Service
2025.09 - 2026.07Read More
Kennedy High School
High School Diploma
Read More