Shaun Jackson
Dumfries,VA
Summary
Senior federal program and operations management professional with 20+ years of experience across DHS, EPA, VA, DoD, and military service. Expert in property and asset management, records management, logistics, security operations, and mission support programs. Proven leader with success managing large-scale inventories, multimillion-dollar budgets, enterprise-wide programs, and cross-functional teams while ensuring regulatory compliance, accountability, and operational excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Veterans Service Representative
Department of Veterans Affairs (VA) – Veterans Benefits Administration
Washington, D.C.
- Processed and adjudicated veterans’ benefits claims.
- Analyzed evidence, coordinated medical examinations, and prepared congressional correspondence.
- Served as advocate for veterans and beneficiaries while ensuring regulatory compliance.
Property Management Officer
Environmental Protection Agency (EPA) – Office of Inspector General (OIG)
Washington, D.C.
05.2023 - Current
- Lead and administer the OIG Property Management Program, ensuring compliance with federal laws, policies, and agency regulations.
- Serve as Property Management Officer responsible for accountable property lifecycle management, audits, and system accuracy.
- Conduct internal property audits and corrective actions in preparation for agency-wide reviews.
- Coordinate property transfers and asset accountability within EPA’s Property Management System.
- Support Control Center for Operations, including facilities, space management, and Continuity of Operations Planning (COOP).
- Apply management principles to evaluate program effectiveness and implement process improvements.
- Utilize automated audit and records systems to manage retention schedules and ensure compliance.
Human Resource Management (HRM)
Department of Homeland Security (DHS) – Customs and Border Protection (CBP)
Washington, D.C.
08.2016 - 05.2023
- Served as Lead Local Property Officer for CBP HRM, overseeing 22 divisions/directorates and managing accountability for 5,000+ assets.
- Led enterprise-wide inventory programs, achieving 100% accountability for Firearms, Armor, and Credentials Tracking System (FACTS) assets.
- Directed inventory teams and improved inventory accuracy from 30% to 100% within one year.
- Managed IT accountable and capital assets using SAP financial systems; oversaw lifecycle management, disposal, and excess.
- Developed and implemented internal controls for IT and personal property programs.
- Administered budgets and procurement actions; COR certified supporting four major contracts.
- Oversaw Reports of Survey (ROS) for lost, damaged, or destroyed property.
- Served as Lead POC for HRM Records Management, developing file plans and coordinating large-scale digitization and records transfers.
- Led excess of 2,000+ assets during organizational relocation and end-of-life disposal initiatives.
- Acted as Lead POC for Physical Safety Inspection Program, ensuring regulatory compliance across HRM.
- Supported policy development, program evaluation, and continuous improvement initiatives.
Developmental Rotation – Office of Biometric Identity Management (OBIM)
Department of Homeland Security (DHS)
Rosslyn, VA
06.2017 - 01.2018
- Support strategic customer outreach and engagement initiatives across DHS and CBP.
- Assisted in managing project performance, cost, schedule, and risk for biometric and facial recognition initiatives.
- Prepared executive briefings, white papers, and status reports for senior leadership.
- Served as liaison aligning mission objectives between OBIM and CBP stakeholders.
Education
M.A. - Organizational Management
Ashford University
B.A. - Criminal Justice
University of Arkansas
A.A. - General Studies
Pulaski Technical College
Skills
- Program Management
- Property & Asset Management
- Records Management
- Operations Management
- Logistics & Supply Chain
- Internal Controls
- Budget & Procurement Oversight
- Contracting Officer Representative (COR1)
- Security & Safety Management
- Policy Development & Compliance
- Leadership & Workforce Development
- Stakeholder Engagement
Certification
- Presidential Management Fellow (PMF), 2016
- COR Level 1 Certification
Timeline
Property Management Officer
Environmental Protection Agency (EPA) – Office of Inspector General (OIG)
05.2023 - Current
Developmental Rotation – Office of Biometric Identity Management (OBIM)
Department of Homeland Security (DHS)
06.2017 - 01.2018
Human Resource Management (HRM)
Department of Homeland Security (DHS) – Customs and Border Protection (CBP)
08.2016 - 05.2023
Veterans Service Representative
Department of Veterans Affairs (VA) – Veterans Benefits Administration
B.A. - Criminal Justice
University of Arkansas
A.A. - General Studies
Pulaski Technical College
M.A. - Organizational Management
Ashford University
MILITARY & SECURITY EXPERIENCE
- Department of the Army – Fort Belvoir, VA
- Security and safety operations, emergency response, access control, and workforce training.
- Arkansas Department of Corrections
- Facility security management, staff training, inspections, and operational planning.
- United States Army National Guard (2000–2013)
- Automated Logistics Specialist / Supply Technician managing $5M+ budgets, supply chains, and warehouse operations.