Shaun Leggett
Edmonds,WA
Summary
Experience Manager with 20 years experience and proven ability to deliver high productivity and efficiently complete tasks. Specialize in customer journey mapping, data analysis, and strategic planning to enhance overall customer satisfaction. Excel in communication, problem-solving, and leadership, ensuring seamless team coordination and exceptional customer service delivery.
Overview
13
13
years of professional experience
Work History
Experience Manager/MM258 Specialty Coach
Best Buy Inc
Lynnwood, WA
04.2023 - Current
- Enable and empower employees to drive world-class customer experience.
- Drive employee experience strategy across the micro-market to drive seamless customer experience.
- Analyze performance indicators against business strategies, and lead the team to facilitate growth and improve results.
- Maximize results and provide course correction when needed.
- As MM258 specialty coach, I facilitated an inventory recovery program from May 2023 - March 2024 resulting in $140,000+ in positive inventory shrink.
- As a MM258 specialty coach, I monitored talent for stores in the micro-market resulting in a newly promoted SWAT in another location resulting in two consecutive quarters in under performance in shrink results.
- Over the last four quarters, I have been involved with the OIO Improvement Team and was invited to be apart of the Moving Mountains program resulting in creating relationships and impacts across the marketplace.
Outlet General Manager
Best Buy Inc
Lynnwood, WA
08.2021 - 04.2023
- During the full fiscal year of FY22, as the Outlet General Manager, I was able to grow the business in all key categories (revenue, memberships, branded payments and NPS growth).
- During this period, my store was involved in a clean-the-stores process. This resulted in clearing all stores within the marketplace of open-box inventory and getting into one location. This resulted in revenue growth in the store.
- During my time as the Outlet General Manager, I was nominated and selected to join my peers for the FY22 Achievers Event.
Inventory Supervisor
Best Buy Inc
Seattle, WA
07.2011 - 08.2021
Education
High School Diploma -
Shorecrest High School
Shoreline, WA06-2003
Skills
- Order Processing
- Account Management
- Customer Service
- Calm and Professional Under Pressure
- Attention to Detail
- Effective Communication
- Employee Coaching
- Calm Under Pressure
- Relationship Building
- Shipping and receiving understanding
Timeline
Experience Manager/MM258 Specialty Coach
Best Buy Inc
04.2023 - Current
Outlet General Manager
Best Buy Inc
08.2021 - 04.2023
Inventory Supervisor
Best Buy Inc
07.2011 - 08.2021
High School Diploma -
Shorecrest High School