I am an optimistic and dedicated self-starter with a passion for ensuring safety and delivering exceptional customer service. With a versatile background in communication, sales, and team leadership, I have been recognized with multiple awards for excellence in customer care. I am committed to creating a secure and welcoming environment for customers and coworkers, while upholding the highest standards of service and safety.
Hi, I’m
Shaun Pittman Jr.
Minneola,FL
Summary
Overview
7
years of professional experience
Work History
Frontier Airlines
Flight Attendant
06.2023 - Current
Job overview
- Carry and present oneself as a Frontier ambassador, providing exceptional customer service regardless of environmental changes
- Follow all Federal Aviation Regulations as required as well as all established Frontier Airlines policies and procedures
- Initialize and conduct emergency evacuation of cabin, if necessary
- Conduct preflight safety check of cabin emergency equipment and overall cabin security
- Prepare and secure doors for departure/arrival
- Provide emergency medical assistance, if/when necessary.
AHCA (Agency for Healthcare Administration)
Human Services Program Specialists
12.2022 - 05.2023
Job overview
- Work to enhance the delivery of health care services through the Florida Medicaid Program
- Answer recipient and provider questions regarding Medicaid covered services
- Provide full-time customer service to a high-volume Contact Center
- Make referrals to the appropriate agencies
- Maintain up-to-date knowledge concerning the Florida Medicaid program.
Kroger
Delivery Driver
02.2022 - 09.2022
Job overview
- Provide professional & excellent customer service while acting as a brand ambassador, delivering orders to the customers
- Safely operate company provided vehicles and technology to ensure that goods are kept within the correct temperature guidelines
- Maintain record of customer orders, times, temperatures, and deliveries in chronological order.
Westgate Resorts - CFI Corporate
Reservations Support Agent
12.2019 - 01.2022
Job overview
- Use email and online chat-based software to communicate with and educate owners on timeshare usage rights, the benefits of travel protection, and status of their accounts
- Book reservations utilizing owner usage rights and process external exchange requests for all Westgate properties.
Hilton Grand Vacations
Activations Sales Agent
01.2019 - 12.2019
Job overview
- Call open marketing package guests to verify details, answer questions and attempt to secure dates for their open-dated package
- Follow up with guests to book dates or assist with vacation needs
- Assists management with projects and luxury reservations
- Develop and maintain an expertise in reselling and saving packages
- Meet minimum production standards for both reservations and transfers of our marketing packages.
Westgate Resorts CFI Corporate
Timeshare Owner Reservations Specialist
09.2017 - 12.2018
Job overview
- Use inbound and outbound phone-based communication to educate owners on timeshare usage rights, the benefits of travel protection, and status of their accounts
- Book reservations utilizing owner usage rights and process external exchange requests for all Westgate properties.
Education
Valencia CollegeOrlando, FL
A.S from Graphic & Interactive Design
08.2024
University Overview
Lake Minneola HighschoolMinneola, FL
Highschool Diploma from Performing Arts - Musical & Visual
05.2016
University Overview
Skills
- Attention to Detail
- Conflict Resolution & De-Escalation
- Effective Communication (Verbal & Written)
- Efficient Multi-Tasking
- In-Flight Hospitality
- Independent & Self-Reliant Work
- Passenger Service Excellence
- Persuasive Sales Techniques
- Proficient Time Management
- Team Leadership & Coordination
Accomplishments
Accomplishments
- Effectively managed and trained coworkers
- Employee of the Month, Westgate Resorts
- Top Sales Rep, Hilton Grand Vacations
Languages
Spanish
Limited Working
Timeline
Flight Attendant
Frontier Airlines
06.2023 - Current
Human Services Program Specialists
AHCA (Agency for Healthcare Administration)
12.2022 - 05.2023
Delivery Driver
Kroger
02.2022 - 09.2022
Reservations Support Agent
Westgate Resorts - CFI Corporate
12.2019 - 01.2022
Activations Sales Agent
Hilton Grand Vacations
01.2019 - 12.2019
Timeshare Owner Reservations Specialist
Westgate Resorts CFI Corporate
09.2017 - 12.2018
Valencia College
A.S from Graphic & Interactive Design
Lake Minneola Highschool
Highschool Diploma from Performing Arts - Musical & Visual