Shaun Stanford
Livermore,CA
Summary
Dynamic professional with a proven track record in customer satisfaction and organization. Adept at enhancing guest experiences through exceptional communication and efficient service. Skilled in managing operations, ensuring high standards and safety protocols are met. Committed to delivering outstanding results. in fast-paced environments.
Overview
25
25
years of professional experience
Work History
Restaurant Server
Pierre Pierre
Oakland, CA
08.2024 - 03.2025
- Provided exceptional customer service by anticipating guest needs and responding promptly to inquiries.
- Assisted in maintaining cleanliness and organization of dining area, ensuring a welcoming environment.
- Collaborated with kitchen staff to ensure timely delivery of orders, enhancing overall dining experience.
- Processed transactions accurately using POS system, contributing to efficient service flow.
- Adapted quickly to changing menu items and special requests, improving customer satisfaction ratings.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
Security Officer
Integral Protection
San Francisco, CA
03.2021 - 07.2024
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to identify and respond to potential security breaches.
- Implemented emergency protocols during incidents, ensuring rapid response and resolution.
- Evaluated surveillance footage to investigate incidents and support reports for management review.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Parking Attendant
Take Five
Oakland, CA
02.2020 - 02.2022
- Managed parking lot operations, ensuring efficient vehicle flow and optimal space utilization.
- Assisted customers with parking inquiries, providing exceptional service and support.
- Monitored lot conditions, identifying maintenance needs and reporting issues promptly.
- Trained new staff on operational procedures and customer service protocols effectively.
Service Valet
Waterfront Hotel
Oakland, CA
02.2018 - 02.2020
- Provided exceptional customer service by greeting guests and assisting with vehicle retrieval.
- Managed parking operations efficiently during peak hours to ensure smooth guest experiences.
- Maintained cleanliness and organization of valet area for optimal functionality and safety.
- Assisted in training new staff on operational protocols and customer interaction techniques.
Housekeeping
Tees Custodial & Maintenance
Las Vegas, NV
12.2013 - 11.2016
- Maintained a clean and safe living environment by performing light housekeeping tasks routinely.
- Collaborated with housekeeping staff to ensure timely room turnovers and consistently high cleanliness standards.
- Enforced housekeeping standards to comply with cleaning regulations.
- Streamlined hotel operations through effective communication with front desk staff, housekeeping, and maintenance personnel.
Maintenance Supervisor
Lawrence Maintenance
Richmond, CA
01.2000 - 11.2013
- Supervised maintenance team to ensure adherence to safety protocols and operational standards.
- Conducted inspections and assessments of facilities to identify repair needs and prioritize tasks.
- Trained staff on proper use of tools, equipment, and safety procedures to enhance team performance.
Education
No Degree - Automotive Service Technician
College of Southern Nevada
Las Vegas, NVSkills
- Customer satisfaction
- Organization
- Guest service
- Exceptional communication
- Professional appearance
Timeline
Restaurant Server
Pierre Pierre
08.2024 - 03.2025
Security Officer
Integral Protection
03.2021 - 07.2024
Parking Attendant
Take Five
02.2020 - 02.2022
Service Valet
Waterfront Hotel
02.2018 - 02.2020
Housekeeping
Tees Custodial & Maintenance
12.2013 - 11.2016
Maintenance Supervisor
Lawrence Maintenance
01.2000 - 11.2013
No Degree - Automotive Service Technician
College of Southern Nevada