Shaun Talley
Manchester,CT
Summary
Accomplished Direct Support Professional with experience at Keystone, skilled in client documentation and emotional intelligence. Enhanced client independence and well-being through effective support plan management. Proven ability to manage multiple tasks and maintain confidentiality, ensuring client safety and satisfaction. Recognized for problem-solving and active listening, contributing to a 20% improvement in client engagement.
Overview
7
7
years of professional experience
Work History
Direct Support Professional
Keystone
05.2023 - Current
- Assisted disabled clients to support independence and well-being.
- Monitored progress and documented patient health status changes to keep care team updated.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Receptionist
Nana Homecare
02.2019 - 06.2023
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained confidentiality of information regarding clients and company.
Education
Psychology
Manchester Community College
Manchester, CTAssociate of Arts - Graphic And Digital Design
High Tech Institution
Marietta, GA06.2005
Animal Science
Weaver High
Hartford, CT06.2003
Skills
- Transportation
- Client documentation
- ADL support
- Chronic disease management
- Direct patient care
- Medication administration
- Problem-solving
- Active listening
- Client safety and first aid
- Multitasking and organization
- Emotional intelligence
- Disability awareness
- Conflict resolution
- Behavioral support
- First aid and safety
- Support plan management
Timeline
Direct Support Professional
Keystone
05.2023 - Current
Receptionist
Nana Homecare
02.2019 - 06.2023
Psychology
Manchester Community College
Associate of Arts - Graphic And Digital Design
High Tech Institution
Animal Science
Weaver High
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