Shaun White
Los Angeles,CA
Overview
15
15
years of professional experience
Work History
Retail Sales Associate
Tmoblie
Valencia
03.2018 - Current
- Helped customers by answering questions and locating merchandise.
- Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
- Supervised work of cashiers, training new team members and monitoring performance.
- Dealt with customer complaints and rectified product and service issues.
- Conducted daily sales analysis to adjust sales strategies and meet targets.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Ensured compliance with all safety regulations, policies and procedures.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Boosted customer satisfaction with proactive initiatives focused on improved engagement and service resolutions.
- Coordinated promotional activities such as advertising campaigns, special offers and discounts to increase sales volume.
- Scheduled staff shifts to ensure adequate coverage during peak and off-peak hours.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Enabled consistent sales by empowering front-line staff with tools to successfully promote products.
- Resolved customer complaints and issues, maintaining high customer satisfaction ratings.
- Analyzed operational data such as sales figures, stock levels and employee attendance records to identify areas needing improvement or optimization.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Achieved company growth and brand development through market expansion and sales.
- Supported sales team members to drive growth and development.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
Membership Sales Manager
24 Hour Fitness
Simi Valley, CA
10.2016 - 02.2018
- Marketed online presence through successful and social media campaigns.
- Maintained accurate records of all membership transactions, including payment information and renewal dates.
- Created and managed monthly promotions for memberships.
- Cultivated relationships with current members by providing personalized services and responding promptly to inquiries.
Fitness Manager
LA Fitness
01.2012 - 08.2016
- Collaborated with other professionals in developing innovative programs that meet clients' needs.
- Answered questions regarding fitness equipment to gym patrons and offered information on wellness strategies.
- Supervised a team of trainers and instructors to ensure quality customer service was provided at all times.
- Conducted regular performance reviews with staff members to provide feedback on job performance.
- Implemented personalized training to each employee, providing guidance and information to strengthen skills needed to accomplish tasks.
Personal Banker
Wells Fargo
Brooklyn Park, MN
06.2010 - 12.2011
- Provided guidance on how best to utilize online banking tools for maximum benefit.
- Provided customer service to clients, including answering questions and resolving issues.
- Recognized transaction needs and educated clients on service and digital channels to assist with self-service.
- Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
- Used currency-counting machine to count currency and received checks.
- Used job-related software and computer to collect and record customer deposits, fees and issue receipts.
Education
Master of Science - Cyber Security
Western Governors University
Salt Lake City, UT12-2025
Bachelor of Science - Kinesioloty
University of Minnesota
Minneapolis, MN05-2008
Associate of Arts -
Minneapolis Community And Technical College
Minneapolis, MN05-2004
Skills
- Point of sale operation
- Customer engagement
- Store opening and closing
- Time management
- Cross-selling techniques
- Customer needs assessment
- Teamwork and collaboration
- Customer follow-up
- Customer service
- Retail store operations
- Flexible schedule
- Store maintenance
- Reliability and punctuality
- Sales goal achievement
Timeline
Retail Sales Associate
Tmoblie
03.2018 - Current
Membership Sales Manager
24 Hour Fitness
10.2016 - 02.2018
Fitness Manager
LA Fitness
01.2012 - 08.2016
Personal Banker
Wells Fargo
06.2010 - 12.2011
Master of Science - Cyber Security
Western Governors University
Bachelor of Science - Kinesioloty
University of Minnesota
Associate of Arts -
Minneapolis Community And Technical College