Shaun Wilson
Mansfield,PA
Summary
Proven track record in enhancing customer satisfaction and profitability, notably at The Roost, where I developed signature cocktails boosting revenue. Skilled in beverage preparation and fostering a supportive environment, I excel in training staff and managing inventory efficiently. Demonstrates strong menu memorization and interpersonal abilities, ensuring high-quality service and operational excellence.
Overview
23
23
years of professional experience
Work History
Bartender
The Roost
06.2023 - Current
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Helped management plan and serve bar menu exceeding customer expectations.
Elementary School Teacher
Southern Tioga School District
11.2006 - Current
- Reinforced positive behavior by encouraging efforts through affirmation statements and praising accomplishments.
- Provided warm, supportive environment for developing academic, social, and emotional growth.
- Met with parents to review Individualized Education Plans for at-risk students.
Sales Associate
Renewal by Andersen Window Replacement
02.2022 - 06.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
Bartender
Penn Wells Hotel Company
08.2015 - 02.2023
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Served high customer volumes during special events, nights, and weekends.
- Obtained cash bank and stocked service bar to prepare for operation.
- Kept bar presentable and well-stocked to meet customer needs.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Bartender
The Wrens Nest
01.2003 - 07.2014
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Followed strict recipes and drink measurements to minimize product used.
- Obtained cash bank and stocked service bar to prepare for operation.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Vehicle Sales Consultant
Vlajic Auto Sales
12.2004 - 10.2005
- Completed registration paperwork and sales documentation.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Responded to customer enquiries via telephone and email.
- Answered telephone and email inquiries from potential customers.
- Prepared purchased vehicles and completed final delivery checks.
Call Router
Kingdom Tapes and Electronics
03.2001 - 02.2003
- Conducted research to address shipping errors and packaging mistakes.
- Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
Education
Master of Science - Educational Strategies
Wilkes Un
Wilkes-Barre, PA06.2012
Bachelor of Science - Education
Mansfield University of Pennsylvania
Mansfield, PA12.2004
Skills
- Menu Memorization
- Food Preparation
- Food Service
- Beverage Preparation
Timeline
Bartender
The Roost
06.2023 - Current
Sales Associate
Renewal by Andersen Window Replacement
02.2022 - 06.2023
Bartender
Penn Wells Hotel Company
08.2015 - 02.2023
Elementary School Teacher
Southern Tioga School District
11.2006 - Current
Vehicle Sales Consultant
Vlajic Auto Sales
12.2004 - 10.2005
Bartender
The Wrens Nest
01.2003 - 07.2014
Call Router
Kingdom Tapes and Electronics
03.2001 - 02.2003
Master of Science - Educational Strategies
Wilkes Un
Bachelor of Science - Education
Mansfield University of Pennsylvania
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