Shauna Atkins
Auburndale
Summary
Seasoned Vendor Managed Inventory Specialist with MSC Industrial Supply Co., skilled in Control Point applications, and customer relationship management. Proven track record of enhancing customer satisfaction and retention through exceptional service. Recognized for outstanding contributions, including three Shining Stars awards, demonstrating commitment to excellence and teamwork in achieving sales goals.
Overview
26
26
years of professional experience
Work History
Vendor Managed Inventory Specialist
MSC Industrial Supply Co.
08.2018 - Current
- Boosted sales through daily implementation of Control Point applications for supply and tool orders.
- Managed assigned accounts, supporting Sales team with organized customer order processing.
- Tracked orders using Control Point to guarantee timely deliveries.
- Executed basic vending repairs while ordering parts from vending service center.
- Leveraged CARE program to improve customer satisfaction and retention rates.
- Cultivated strong customer relationships by delivering exceptional service and support.
- Maintained accurate records by logging daily activities with FSM, WSF, and Control Point.
- Promoted MSC culture within the branch to foster unity and align with the company's mission.
- Knowledgeable in vending software, including adding users, adding and removing items, setting up reports, scheduling tasks to have the machine auto-order with a blanket PO, and adding external stock locations using the vending portal.
- Knowledgeable in customer platforms to help process VMI scans.
Inside Account Executive
MSC Industrial Supply Co.
Orlando
08.2017 - 08.2018
- Managed inbound calls to sell MSC products while ensuring compliance with company standards.
- Established strong customer relationships through exceptional service and support.
- Resolved product and service issues by implementing effective sales solutions.
- Collaborated with associates to identify optimal information sources for customer inquiries.
- Guided branch associates in issue resolution and promotion of MSC culture.
- Communicated customer concerns to management for efficient problem resolution.
- Processed WEBSOE scans as primary contact for error resolutions.
- Liaised with outside sales representatives and accounts to enhance customer service.
Sales Solution Executive
MSC Industrial Supply Co.
01.2013 - 08.2017
- Increase sales using control point applications daily by ordering supplies and tools for customers.
- Knowledgeable in MSC solutions, culture, products, and services.
- Supports the Sales team by growing and maintaining current assigned accounts, by putting away orders at customer locations.
- Tracks orders using Control Point.
- Able to perform basic vending repairs and order parts using the vending service center.
- Using the CARE program to maintain and grow customer satisfaction.
- Builds customer relationships with exceptional levels of service to ensure customer satisfaction and retention.
- Leverages relationships to grow sales and solutions within established customers.
- Logs all daily event activity using FSM, WSF, and control point.
- Fosters the MSC culture in the branch and throughout the company to ensure unity of purpose and fulfillment of MSC’s mission.
- Participates in special projects, and performs additional duties as required.
- Knowledgeable about order processing, customer platforms, VMI2WEB, and traditional ordering techniques.
- Knowledgeable about VMI, vending issues, and techniques to help make job functions more efficient.
- Responsible for conducting team meetings and helping other associates when requested by the immediate supervisor.
- Provides exceptional customer service by resolving customer concerns and seeking out ways to help customers achieve satisfaction.
- I received the Shining Stars award three times for regaining a lost account by maintaining customer communications and also being flexible in my schedule to help other team associates with projects.
Customer Service Representative
MSC Industrial Supply Co.
01.2012 - 01.2013
- Handled inbound calls to promote MSC products, aligning with company culture and standards.
- Resolved customer product and service issues by delivering effective sales-related solutions.
- Collaborated with associates to identify alternative resolutions for customer inquiries.
- Delivered exceptional customer service to enhance satisfaction, account retention, and revenue generation.
- Communicated customer concerns to management for effective problem resolution.
- Addressed basic credit and collections issues to improve overall customer experience.
- Utilized various communication tools, including email and internet, to provide comprehensive customer support.
- Maintained knowledge of MSC culture to uphold mission statement and ensure team alignment.
- Completed training program to be completely knowledgeable in the AS400.
- Knowledgeable and capable in assisting internal and external customers in live monitored phone calls to assist with orders, quotes, tracking packages, pricing issues, missing shipments, warehouse bin checks, FBO pack slips, pricing discrepancies, credit, and returns.
- Able to directly call other departments as needed.
- Usage of AS400 daily, and input F2 internal notes to communicate important account information.
- Moved to a Tier 1 associate position within three months after training. Tier 1 associates only get one call per month recorded to go over with their supervisor because they have performed well on previous monthly calls.
Outbound Picking/Consolidation/Command Center Associate
MSC Industrial Supply Co.
12.2003 - 01.2012
- Distributed work to outbound picking department through wave management system and internet.
- Answered incoming calls from sales associates to modify orders as needed.
- Prepared pick tickets for picking department by assigning packing slips to totes via RF scanning.
- Achieved Shining Star recognition for flexibility and willingness to work overtime.
- Honored with Shining Star recognition for exceeding job requirements.
- Resolved challenges with urgency and attention to detail.
- Operated warehouse vehicles, including pallet jack, for efficient material handling.
- Verified products by checking item numbers, descriptions, and quantities.
- Trained a new associate in all picking functions, as directed by the supervisor.
- Proficient in AS400 to look up orders, make changes before shipping, and assist sales associates who call in requests.
- Able to put a stop to or hold an order to make changes for the sales associate.
- Self-starter and motivated to quickly and efficiently complete all tasks alone to ensure customer shipments and cut-off times.
- Trained in all of the departments within the picking departments, including the command center, consolidation, and picking on all mezzanines.
- Flexible, a team player, and would fill in where needed per supervisor's instruction.
Server
Don Pablo’s Restaurant
Mishawaka
01.2002 - 01.2003
- Handle cash and credit transactions, provide excellent customer service, market specialty items, and maintain the cleanliness of the restaurant.
- Set daily sales goals.
- Responsible for customer satisfaction.
- Provided exceptional customer service to enhance dining experiences.
- Managed multiple tables efficiently during busy service periods.
- Collaborated with kitchen staff to ensure timely food delivery.
- Maintained cleanliness and organization of dining area and utensils.
- Processed customer orders accurately using point-of-sale system.
- Assisted in training new servers on restaurant procedures and standards.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Assistant Manager in training
Fitness USA
South Bend
01.2001 - 01.2002
- Sell memberships to prospective members.
- Greet members at the front desk.
- Resolve any and all member inquiries.
- Help members achieve fitness and health goals.
- Motivate co-workers to achieve sales goals.
- Maintain a positive attitude.
- Develop a daily personal sales goal.
- Coordinated daily schedules for fitness instructors and support staff to ensure coverage.
- Delegating employee assignments, monitored progress and evaluated performance.
- Worked closely with customers to understand needs and resolve diverse issues.
- Maintained a safe working environment for employees by enforcing safety procedures.
Funding Representative
Wells Fargo
Colorado Springs
01.2000 - 01.2001
- Verify that the loan documents received are correct and complete.
- Communicating with loan officers to verify fund transfers to customers.
- Input all documentation into the computer system.
- Knowledge of various computer programs to verify completed fund transfers.
- Input the correct funding documents into the computer system.
- Communicated with clients to gather necessary documentation for processing.
- Reviewed funding applications for accuracy and compliance with regulations.
- Coordinated funding disbursements within established timelines and protocols.
Education
Associate Degree - Liberal Arts
Holy Cross College
Notre Dame, IN01.2000
High School -
Manitou Springs High School
Manitou Springs, CO01.1997
Skills
- AS/400 trained
- Control Point application
- Vending software
- Customer order processing
- Basic vending repairs
- VMI processes
- Customer relationship management
- FSL application
- Salesforce application
Hobbies and Interests
- Listening to music
- Basketball
- Photography
- Reading
- Going to Disney
Timeline
Vendor Managed Inventory Specialist
MSC Industrial Supply Co.
08.2018 - Current
Inside Account Executive
MSC Industrial Supply Co.
08.2017 - 08.2018
Sales Solution Executive
MSC Industrial Supply Co.
01.2013 - 08.2017
Customer Service Representative
MSC Industrial Supply Co.
01.2012 - 01.2013
Outbound Picking/Consolidation/Command Center Associate
MSC Industrial Supply Co.
12.2003 - 01.2012
Server
Don Pablo’s Restaurant
01.2002 - 01.2003
Assistant Manager in training
Fitness USA
01.2001 - 01.2002
Funding Representative
Wells Fargo
01.2000 - 01.2001
Associate Degree - Liberal Arts
Holy Cross College
High School -
Manitou Springs High School