Shauna Beverley
Roscoe,IL
Summary
Seasoned Operations Manager and talented leader ten years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
14
14
years of professional experience
Work History
Operations Manager
Aspen Dental
12.2018 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Analyzed and reported on key performance metrics to senior management.
- Assisted in recruiting, hiring and training of team members.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Retail Operations Manager
Ulta Beauty
04.2016 - 12.2018
- Managed budgets effectively by monitoring expenses closely, identifying cost-saving opportunities, and allocating resources strategically.
- Collaborated closely with other managers to exchange best practices in retail operations management and drive continuous improvement across the organization.
- Reviewed store sale numbers, cost of inventory, operational expenses and inventory losses.
- Determined layout of store merchandise for visual appeal to consumers.
- Controlled shipments, inventory, purchasing and inspection to reduce workflow gaps.
- Managed inventory control and stock levels by implementing accurate tracking systems and optimizing orders.
- Oversaw all aspects of store operations, ensuring consistent compliance with company policies and industry regulations.
- Optimized store layout for better product visibility, leading to increased cross-selling opportunities and higher average transaction values.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Team Leader
Target
04.2010 - 04.2016
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Education
Bachelor of Arts - Psychology
Southern New Hampshire University
Hooksett, NH05.2024
Associate of Science - Criminology
Southern New Hampshire University
Hooksett, NH05.2019
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Staff Management
- Schedule Management
- Performance Management
- Organizational Management
- Cultural Awareness
- Purchasing and procurement
- Work flow planning
- Delegation
- Regulatory Compliance
- Health and safety compliance
- Interpersonal Communication
- Maintaining Compliance
- Staff Development
- Management
- Employee relations and conflict resolution
Timeline
Operations Manager
Aspen Dental
12.2018 - Current
Retail Operations Manager
Ulta Beauty
04.2016 - 12.2018
Team Leader
Target
04.2010 - 04.2016
Bachelor of Arts - Psychology
Southern New Hampshire University
Associate of Science - Criminology
Southern New Hampshire University
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