Shauna Brown
Bangor,ME
Summary
Versatile Office Manager with a proven track record at Dr. Gillis’s Wellness Center, excelling in customer service and organizational skills. Enhanced client satisfaction and streamlined financial operations, demonstrating exceptional discretion and employee supervision. Skilled in fostering team unity and implementing effective merchandising strategies to boost sales.
Overview
28
28
years of professional experience
Work History
Office Manager
Dr. Gillis’s Wellness Center
11.2024 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Licensed Esthetician
Willowbee Beauty
07.2021 - Current
- Maintained a clean, sanitary, and organized treatment room in compliance with industry regulations.
- Discussed procedures and treatment options with clients.
- Provided specialized facials, chemical peels, and other advanced treatments to address various skin concerns.
- Sterilized equipment for patient treatments.
- Boosted client satisfaction by providing personalized skincare treatments and product recommendations.
- Developed strong rapport with clients by actively listening to their concerns and offering expert advice on skincare solutions.
Licensed Esthetics Instructor
Aveda Institute
09.2022 - 01.2024
- Developed comprehensive lesson plans to enhance student understanding of esthetic techniques.
- Improved student engagement by incorporating interactive demonstrations and practical exercises.
- Taught esthetics theory and practical skills, ensuring high levels of student competency.
- Guided students through complex esthetic procedures for improved hands-on experience.
- Mentored students to boost their confidence and proficiency in esthetic practices.
- Improved course curriculum by collaborating with fellow instructors and implementing innovative teaching methods.
Assistant Manager
Gap Inc
11.1996 - 11.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Increased sales through effective merchandising strategies and targeted promotions.
Education
No - Child Development, Mass Communication
University of Maine
Orono, MEEsthetics Certificate - Esthetics
Aveda Institute
Augusta, ME07.2021
Skills
- Customer service
- Office management
- Organizational skills
- Customer relations
- Employee supervision
- Team bonding
Timeline
Office Manager
Dr. Gillis’s Wellness Center
11.2024 - Current
Licensed Esthetics Instructor
Aveda Institute
09.2022 - 01.2024
Licensed Esthetician
Willowbee Beauty
07.2021 - Current
Assistant Manager
Gap Inc
11.1996 - 11.2021
No - Child Development, Mass Communication
University of Maine
Esthetics Certificate - Esthetics
Aveda Institute
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