Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Affiliations
HOBBIES
Timeline
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Shauna DeSenze

Shauna DeSenze

Wellsville

Summary

Results-driven case management professional with track record of effective client advocacy and support. Experienced in conducting thorough assessments and creating individualized care plans to meet client needs. Collaborates seamlessly with multidisciplinary teams and adapts to dynamic situations to ensure optimal client outcomes.

Overview

24
24
years of professional experience

Work History

Case Manager

Connective Rx
09.2024 - 07.2025
  • Oversaw case management for patients requiring tier 3 medications, ensuring adherence to protocols established by major pharmaceutical companies. Collaborated with medical professionals and insurance representatives to facilitate prior authorization processes and appeals. Guided patients through the medication approval journey until prescriptions reached specialty pharmacies.

Purchasing Coordinator

PA Cyber charter School
06.2017 - 09.2024
  • Overseeing school needs with creation of purchase orders for all staff/students (11,800); paying invoices, reconciling credit card reports, attending fiscal meetings with school board/accountants & coordinating with warehouse inventory during peak testing seasons.
  • Coordinated vendor relationships, negotiating pricing and terms to optimize purchasing efficiency.

Front CRM/Sales Associate

TJMaxx
Calcutta, OH 43920
10.2022 - 02.2023
  • Developed and implemented customer engagement strategies to enhance retention and satisfaction.
  • Analyzed customer data trends to identify opportunities for targeted marketing campaigns.
  • Collaborated with cross-functional teams to streamline CRM processes and improve operational efficiency.
  • Led training sessions for staff on CRM software utilization and best practices.
  • Part time position while working Full time with PA Cyber. Assisted with Store opening/launch in local area.

HEAP Intake/Utilities Program

Community Action Agency
Lisbon, OH
10.2013 - 06.2017
  • Encountering face to face customer service/intake with Gov't guidelines for Utility assistance/HEAP/Crisis Seasons & managed a Gov't funded Appliance program for income-eligible clients/Audit scheduling.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Triage Clerk/Lifeline Operator

John T. Mather Memorial Hospital
Port Jefferson, NY
11.2001 - 02.2003
  • Managed daily clerical tasks, ensuring efficient document processing and organization.
  • Maintained accurate records and files using advanced database management systems.
  • Collaborated with team members to streamline office procedures and improve workflow efficiency.
  • Trained new staff on office protocols, enhancing team productivity and compliance.

Education

Health IT, Critical Thinking/Problem Solving & Psychology

DeVry University
Online

High School Diploma -

Wellsville High School
Wellsville
05-1998

Skills

  • Excel Spreadsheets/Data Entry/Record Keeping/Filing
  • Purchase Orders, Accounts Payable & Receivable
  • Vendor Communications, Attention to Detail/Time-Management
  • Written communications de-escalating issues/Inventory overlook
  • Flexibility to work remotely, Multi-tasking customer resolutions via Chat Apps
  • Account Maintenance, Audit preparation, Client/Patient Support
  • Medical Terminology, Billing
  • Time management

Websites

Accomplishments

Memberships:

Government Finance Officers Association (GFOA)

Mental Health Change Agents-Advocates-Motivational Speakers

Mothers United Against Gun Violence

Diversity and Inclusion Leadership

Clinical Research Professionals

Catering Professionals

Affiliations

  • Government Finance Officers Association (GFOA)
  • Mental Health Change Agents-Advocates-Motivational Speakers-Clinicians
  • Mothers United Against Gun Violence
  • Diversity and Inclusion Leadership
  • Clinical Research Professionals
  • Catering Professionals

HOBBIES

Community Outreach, Non-Profit fund Development, Collaboration Solutions, Small Business Promoter, Charcuterie Owner/Operator

Timeline

Case Manager

Connective Rx
09.2024 - 07.2025

Front CRM/Sales Associate

TJMaxx
10.2022 - 02.2023

Purchasing Coordinator

PA Cyber charter School
06.2017 - 09.2024

HEAP Intake/Utilities Program

Community Action Agency
10.2013 - 06.2017

Triage Clerk/Lifeline Operator

John T. Mather Memorial Hospital
11.2001 - 02.2003

Health IT, Critical Thinking/Problem Solving & Psychology

DeVry University

High School Diploma -

Wellsville High School

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