Shauna Doherty
Port Saint Lucie
Summary
Dynamic customer service professional with a proven track record at AAA The Auto Club Group, excelling in problem-solving and effective communication. Skilled in CRM software and active listening, I consistently exceeded sales goals while enhancing member satisfaction through tailored service and team collaboration. Committed to delivering exceptional experiences and fostering positive relationships.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Membership Representative
AAA The Auto Club Group
Stuart
08.2022 - Current
- Greeted and assisted members promptly to ensure positive experiences.
- Serviced new and existing members by managing hotel, car, and air reservations.
- Resolved member inquiries and issues through effective communication and problem-solving.
- Maintained accurate member records within database system for efficient tracking.
- Handled financial transactions with precision, ensuring accurate payments and refunds.
- Coached employees to deliver engaging service, enhancing member satisfaction.
- Guided customers in selecting products tailored to individual needs.
- Exceeded sales goals by utilizing consultative selling techniques to generate interest.
Office Assistant
Geico Local Office
Jensen Beach
05.2019 - 08.2022
- Streamlined communication by answering telephone calls and distributing messages to relevant personnel.
- Operated essential office equipment, such as computers and photocopiers, to maintain workflow.
- Performed troubleshooting on equipment functionality or organized repair services.
- Ensured document organization for easy file retrieval by team members.
- Assisted office staff with clerical tasks to enhance productivity.
- Welcomed guests warmly, contributing to a positive office environment.
- Handled incoming mail and packages, directing them to appropriate staff efficiently.
Customer Service Associate
The Home Depot
Jensen Beach
03.2012 - 05.2019
- Enter customers' transactions into computers to record transactions and issue computer-generated receipts.
- Resolve problems or discrepancies concerning customers' accounts.
- Greet customers and ascertain what each customer wants or needs.
- Describe merchandise and explain use, operation, and care of merchandise to customers.
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
- Place special orders or call other stores to find desired items.
- Other tasks assigned by management.
Education
Bachelor of Science - Criminal Justice
Indian River State College
Fort Pierce, FL12.2024
Associate of Science - Paralegal Studies
Community College of Rhode Island
Lincoln, RI05.2017
Skills
- Active listening
- Front desk operations
- Legal research
- Microsoft Office Suite
- Written communication
- Computers and electronics
- Problem solving
- Time management
- Clerical skills
- Customer service and support
- Critical thinking
- Effective communication
- Team collaboration
- Conflict resolution
- CRM software usage
- Staff scheduling
Certification
Personal Lines License, 07/01/24, 07/01/26, 2044- Personal Lines Agent
References
References available upon request.
Timeline
Membership Representative
AAA The Auto Club Group
08.2022 - Current
Office Assistant
Geico Local Office
05.2019 - 08.2022
Customer Service Associate
The Home Depot
03.2012 - 05.2019
Bachelor of Science - Criminal Justice
Indian River State College
Associate of Science - Paralegal Studies
Community College of Rhode Island