Kaydin Edwards
Charlottesville,VA
Summary
Dynamic and dedicated professional with a strong background in customer service and computer skills, complemented by exceptional attention to detail and a bright, positive personality. Proven ability to effectively manage client interactions, streamline administrative processes, and deliver top-notch service in fast-paced environments. Adept at using various software applications and tools to enhance operational efficiency and improve client satisfaction. Eager to bring a proactive approach and enthusiastic attitude to contribute to team success and foster a welcoming atmosphere.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Membership Representative
Brooks Family YMCA
Charlottesville, VA
03.2024 - Current
- Worked closely with the marketing team to align messaging, branding, and collateral materials for a cohesive representation of the organization''s value proposition.
- Provided exceptional customer service by promptly addressing inquiries, resolving concerns, and offering tailored solutions to meet member needs.
- Developed strong relationships with community partners to increase brand awareness and expand referral networks for potential members.
- Increased membership sign-ups by implementing targeted outreach strategies and engaging marketing materials.
- Analyzed available data on member demographics to create targeted messaging relevant to each segment of our audience.
- Trained new staff members on company procedures, systems, and best practices in member engagement and retention efforts.
Child Watch Staff Attendant
Brooks Family YMCA
Charlottesville, VA
03.2024 - Current
- Supported children''s physical development by introducing age-appropriate gross motor activities such as obstacle courses, relay races, and group games to promote coordination, balance, and strength.
- Completed thorough documentation of daily attendance records, incident reports, and other administrative tasks as assigned by supervisors.
- Assisted in the planning and execution of engaging activities designed to promote physical activity, social interaction, and cognitive development.
- Supported language development in young children through age-appropriate storytelling sessions, singalongs, and engaging conversations throughout the day.
Personal Shopper
Sam's Club
Charlottesville, VA
12.2021 - 08.2023
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Cultivated strong relationships with clients through consistent communication and timely follow-ups, resulting in repeat business.
- Increased sales revenue by carefully selecting high-quality products tailored to the unique needs of each client.
Personal Shopper
Whole Food Market
Charlottesville, VA
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Cultivated strong relationships with clients through consistent communication and timely follow-ups, resulting in repeat business.
Education
High School Diploma -
Murray High School
Charlottesville, VASkills
- Data entry proficiency
- Performance tracking
- Upselling strategies
- Goal oriented
- Building relationships
- Member recruitment
- Analytical skills
- Organizational skills
- Multitasking abilities
- Adaptability
- Written communication
- Teamwork and collaboration
- Problem Solving
- Cash handling
- Time management abilities
- Active listening
- Processing payments
- Sales
Certification
CPR Certification
Timeline
Membership Representative
Brooks Family YMCA
03.2024 - Current
Child Watch Staff Attendant
Brooks Family YMCA
03.2024 - Current
Personal Shopper
Sam's Club
12.2021 - 08.2023
Personal Shopper
Whole Food Market
High School Diploma -
Murray High School
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