Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Zion Funderburk

Henrico,VA

Summary

Dynamic professional with proven success at Amazon in data analysis and customer service. Expertise in process improvement and regulatory compliance, leading to enhanced retention rates and improved team collaboration. Focused on optimizing operations and building positive relationships, consistently delivering impactful results in fast-paced environments.

Overview

3
3
years of professional experience

Work History

Process Assistant

Amazon
Richmond, Virginia
06.2024 - Current
  • Resolved customer issues promptly to enhance retention rates.
  • Composed and edited complex memos and reports using job-related software.
  • Addressed advanced issues with a professional and relationship-focused approach.
  • Prepared performance reports summarizing progress and optimization recommendations.
  • Participated in internal meetings to discuss process modifications and improvements.
  • Analyzed data from multiple sources to identify improvement opportunities.
  • Supported team members in resolving process-related challenges.
  • Facilitated training sessions on effective use of newly implemented processes.

Tier 1 Associate

Amazon
Richmond, VA
04.2023 - 06.2024
  • Ensured compliance with applicable laws and regulations for customer service operations.
  • Maintained positive relationships with staff and management to promote teamwork.
  • Referred significant hardware or software issues and defective products to vendors or technicians.

Ride Operator

Kings Dominion Amusement Park
Doswell, Virginia
04.2022 - 12.2022
  • Greeted customers promptly upon arrival at entrance gates.
  • Resolved customer complaints professionally, enhancing guest satisfaction.
  • Ensured guest safety by enforcing ride and park policies consistently.
  • Adhered to safety regulations while operating rides without exception.
  • Conducted daily inspections of rides in accordance with company guidelines.
  • Delivered essential safety information to patrons prior to ride commencement.
  • Checked machinery thoroughly before starting rides to ensure operational safety.

Education

High School Diploma -

Warhill High School
Williamsburg, VA
05-2021

Bachelor of Science - Information Technology

Mary Baldwin University
Staunton, VA

Skills

  • Data analysis and reporting
  • Process improvement
  • Customer service excellence
  • Regulatory compliance
  • Team collaboration
  • Technical troubleshooting
  • Documentation management

Affiliations

  • Enjoy playing sports especially basketball

Timeline

Process Assistant

Amazon
06.2024 - Current

Tier 1 Associate

Amazon
04.2023 - 06.2024

Ride Operator

Kings Dominion Amusement Park
04.2022 - 12.2022

High School Diploma -

Warhill High School

Bachelor of Science - Information Technology

Mary Baldwin University

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