SHAUNA HARRIS
Frisco,TX
Summary
High-performing inside sales professional with 8+ years of experience in remote sales, outbound prospecting, lead qualification, and appointment setting. Known for disciplined cold calling, objection handling, and consistent metric tracking in fast-paced environments. Experienced across education, SaaS, energy, insurance, and service-based industries. Strong CRM user with a results-first mindset.
Overview
10
10
years of professional experience
Work History
Inside Sales Representative (Remote)
Books Are Fun
12.2024 - Current
- Conduct high-volume outbound cold calls to teachers, principals, and school administrators
- Set qualified Zoom appointments for educational product presentations
- Follow up on new and existing inquiries to maximize appointment attendance
- Overcome objections using structured sales systems, scripts, and disciplined call strategies
- Track daily performance metrics and consistently push to exceed activity goals
- Maintain accurate CRM documentation to support pipeline visibility and follow-through
Web Lead Sales Specialist (Remote)
LanguageLink
Seattle, USA
01.2022 - 05.2024
- Managed inbound web leads and converted inquiries through consultative selling
- Engaged sales-qualified leads to advance prospects through the buyer journey
- Built rapport quickly to establish trust and close sales
- Processed online quote requests and converted them into confirmed business
- Consistently met and exceeded sales quotas through timely follow-up and outreach
- Seattle, WA
Energy Advisor - Inside Sales (Remote)
Energy By 5
Irving, USA
02.2021 - 10.2022
- Sold customized energy solutions through inbound and outbound sales calls
- Analyzed customer needs and usage to recommend tailored energy packages
- Increased conversion rates through value-based selling and objection handling
- Maintained CRM accuracy while managing a full sales pipeline
- Consistently surpassed monthly sales targets while maintaining strong customer satisfaction
- Irving, TX
Senior Lead Development Representative - Inside Sales
BuildOps
Culver City, USA
01.2017 - 02.2021
- Identified, qualified, and prioritized sales-ready leads for closing teams
- Executed multi-channel outreach via phone, email, and CRM platforms
- Improved pipeline efficiency by streamlining lead qualification processes
- Collaborated with sales teams to increase conversion opportunities
- Supported sustained new business growth through disciplined prospecting
- Culver City, CA
Direct Sales Representative (P&C Licensed)
Automobile Club of Southern California
Los Angeles, USA
01.2016 - 12.2018
- Sold property and casualty insurance through inbound and outbound sales efforts
- Generated insurance quotes by sourcing leads and expanding professional networks
- Consistently met or exceeded monthly sales goals
- Clearly explained complex insurance products to improve customer confidence
- Increased retention through trust-based relationship building
- Los Angeles, CA
Education
Bachelor of Business Administration -
California State University, Northridge
Diploma -
Los Angeles Center for Enriched Studies
Skills
- Inside & Remote Sales
- Appointment Setting (Zoom Demos)
- Cold & Warm Calling
- Lead Qualification & Prospecting
- Objection Handling
- Pipeline & Metrics Tracking
- Rapport & Relationship Building
- CRM Tools: Salesforce, HubSpot, Zoho
- Inbound & Outbound Sales
Timeline
Inside Sales Representative (Remote)
Books Are Fun
12.2024 - Current
Web Lead Sales Specialist (Remote)
LanguageLink
01.2022 - 05.2024
Energy Advisor - Inside Sales (Remote)
Energy By 5
02.2021 - 10.2022
Senior Lead Development Representative - Inside Sales
BuildOps
01.2017 - 02.2021
Direct Sales Representative (P&C Licensed)
Automobile Club of Southern California
01.2016 - 12.2018
Bachelor of Business Administration -
California State University, Northridge
Diploma -
Los Angeles Center for Enriched Studies