Shauna Hoffman
Dennys Diner
Prescott Valley,AZ
1
Certification
14
years of professional experience
Dynamic Restaurant Manager with proven expertise in team management, customer engagement, and inventory control. Focused on optimizing operations and enhancing service quality to drive customer satisfaction and business growth.
Work History
Restaurant Manager
10 Months- Supervised daily operations to ensure high-quality service and customer satisfaction.
- Trained and mentored staff on menu knowledge and customer engagement techniques.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed actionable strategies to enhance overall dining experience and increase repeat business.
- Coordinated staff schedules to maintain optimal coverage during peak hours.
- Analyzed customer feedback to identify areas for improvement in service delivery.
- Led team meetings to communicate goals, expectations, and performance metrics effectively.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Collaborated with kitchen staff to streamline order preparation processes, reducing wait times for customers.
- Streamlined operations, adopting new scheduling system to ensure optimal staffing levels.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Server
13 Years 8 Months- Provided excellent customer service by promptly addressing inquiries and resolving issues.
- Assisted in food preparation and ensured adherence to health and safety standards.
- Collaborated with team members to maintain an efficient workflow during peak hours.
- Processed orders accurately using point-of-sale systems, enhancing order efficiency.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
Bachelor of Arts - English
Skills
Team management
Inventory control and record keeping
Customer engagement
Staff management
Point of sale (POS) system operation
Passion for customer satisfaction
Shift management
Organization and prioritization
Complaint resolution
Food service background
Adaptable
Certification
Servesafe
Timeline
Restaurant Manager
Dennys Diner
12.2025 - CurrentRead More
Server
Harry’s Plaza Cafe
02.2013 - 2017Read More
Santa Barbara City College
Bachelor of Arts from English
Read More