Shauna Iaea
Kaneohe,HI
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Server
Disney Aulani Resort & Spa
Kaneohe, HI
06.2023 - Current
- Delivered exceptional guest service in high-volume dining environment.
- Collaborated with kitchen staff to ensure timely food delivery and presentation.
- Managed multiple tables efficiently, prioritizing guest needs and satisfaction.
- Assisted in maintaining cleanliness and organization of dining area and service stations.
- Resolved guest inquiries and concerns promptly to enhance overall experience.
- Recommended menu items based on guest preferences, increasing sales opportunities.
- Monitored inventory levels, assisting with stock management and ordering supplies as needed.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Wedding Planner Assistant
Simply Flawless Wedding
Kaneohe, HI
01.2022 - 03.2026
- Oversaw vendor arrival schedules to ensure punctuality.
- Provided day-of coordination support by overseeing set-up details ensuring that the wedding ambiance met or exceeded client expectations.
- Provided on-site support during events, ensuring all elements ran smoothly.
- Streamlined communication between vendors and clients, ensuring a seamless event experience for all parties involved.
- Troubleshot any issues arising during the wedding day efficiently resolving them minimizing potential disruptions.
- Developed and adhered to timelines to keep ceremony and reception running smoothly.
Hostess Lead
Disney Aulani Resort & Spa
Kaneohe, HI
06.2022 - 06.2023
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Greeted and seated guests efficiently, ensuring a welcoming atmosphere.
- Managed reservation system to optimize seating arrangements and minimize wait times.
- Collaborated with kitchen and service staff to enhance guest experience through effective communication.
- Trained new hostesses on operational procedures and customer service standards.
- Monitored dining area for cleanliness and adherence to safety protocols, enhancing overall guest satisfaction.
- Resolved guest inquiries and concerns promptly, fostering positive relationships and repeat visits.
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Education
High School Diploma -
James B Castle High School
Kaneohe, HISkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Multitasking and organization
- Professional appearance
Timeline
Server
Disney Aulani Resort & Spa
06.2023 - Current
Hostess Lead
Disney Aulani Resort & Spa
06.2022 - 06.2023
Wedding Planner Assistant
Simply Flawless Wedding
01.2022 - 03.2026
High School Diploma -
James B Castle High School