Shauna Kaye Smith

• Completely implemented and established the Dispatch Services Desk, by hiring student workers, producing a Dispatch Services Desk and Flight Line Scheduler Manual and enforcing the new procedures within the Flight Operations. Worked with the Flight Operations General Manager to get the system in place.
• Oversee operations of the Dispatch Services Desk, including dispatching and checking aircraft in and out to students, ensuring compliance with pre-established procedures, and maintaining periodic operational reports
• Train student workers on dispatching procedures to properly handle daily flight events.
• Schedule student dispatch workers weekly to aid students in dispatch services to students currently flying
• Supervision of student dispatch workers and ensure that all hours are correct and turned in to human resources
• Ensuring proper staffing and scheduling of the Dispatch Desk, including weekends and lunch hours
• Participate in team meetings discussing changes in procedures or processes.
• Monitoring the fleet, completing required checks, checking in aircraft, taking requests for, and assigning practice areas/training airports, completing compulsory reports/reporting overdue aircraft., etc., are all the responsibility of the dispatch desk
• Keep track of all fuel cards, receipts, and aircraft keys
• Maintain positive control of EKU assets by ensuring ONLY EKU personnel have access to aircraft
• Analyze after hours and weekend flying to ensure compliance with all established dispatch procedures
• Actively monitor VIR Tower and FlightAware aviation trackers to ensure EKU personnel are operating within established SOP procedures and course rules
• Maintain an adequate inventory of office supplies and copies of necessary dispatch forms
• Manage the inventory and distribution of controlled support equipment (Sentry’s, headsets, etc.)
• Monitor student account balances to ensure adequate funds for the flight mission
• Work closely with Flight Line Scheduler to determine current list of available assets
• Cross train jobs with Flight Line Scheduler when on vacation/or other times off
• Schedule stage checks for students that are progressing to the next level of flight training
• Ensure all EKU aircraft are adequately stocked with the necessary equipment, pre-flight supplies and required documents
• Ensure that the student that was in aircraft makes sure the aircraft interiors are clean and free of trash and debris
• Invoicing and auditing students dispatch with Flight Schedule Pro software for audit purposes
• Ensure that all flight invoices are correct
• Processing flight instructor payroll
• Monitor radio frequencies to ensure proper communication between aircraft in flight and the dispatch desk.
• Ensuring dispatch, flight line scheduling and emergency procedures manuals are up to date.
• Continually developing strategies for improving efficiency within the dispatch department.
• Enforce proper protocols for handling emergency situations.
• Ensure that student dispatch workers display opinions, corrections and suggestions to improve the dispatch services desk as a whole.

• Introduce and instruct new freshmen students to First Year Courses SCO 100 (Seminars) for Aviation Program

First Year Courses introduces freshmen students to the following:

- Demonstrate problem solving, time management, critical reading, and creative thinking skills
- Identify academic resources and support services available to EKU students
- Explain how EKU’s General Education Program contributes to a liberal education
- Create short- and long-term goals, including financial, major, and career planning
- Identify the value of diversity by developing an appreciation for others and cultural competency

As an instructor I integrated the following into the classroom

• Distributed and posted course syllabus and answered student questions regarding standards, material, grading and progression at beginning of semester.
• Provided feedback to students on their progress throughout the semester.
• Lectured and communicated effectively with students from diverse backgrounds.
• Facilitated group discussions, encouraging students to address class concepts to increase understanding.
• Documented student assignments, attendance and test scores in online reporting systems.
• Held office hours weekly to answer questions from students regarding assignments or course material.

• Excellent customer service skills
• Show residential properties and explain features, value and benefits of available homes.
• Provide guidance to clients throughout the entire buying or selling process.
• Prepare comparative market analysis to estimate properties' value.
• Maintain updated knowledge of local real estate markets.
• Respond promptly to client inquiries via phone or email.
• Manage real estate transactions from initiation to closing.
• Coordinate appointments to show homes to prospective buyers.
• Promote property sales through advertisements, open houses and participation in multiple listing services.
• Negotiate purchase agreements and contracts with buyers and sellers.
• Ensure all transactions followed state laws regarding real estate practices.

• Assisted and tutored children with homework and other projects in the after-school program
• Drove afternoon school van to pick up students from school
• Supervision with other staff -~Kindergarten-5th grade students in the summer camp program/after school program
• Aide children in particular summer activities
• Assisted in creating activities for summer camps and after school programs
• Supervised children during recess and other outside activities.
• Helped maintain a safe learning environment by monitoring student behavior at all times.
• Kept over 25 students safe in activity areas and outside environments.
• Encouraged positive student behavior by providing praise and rewards when appropriate.
• Opening and closing of office and school & cleaning children’s areas.

• Maintained updated knowledge of local real estate markets.
• Responded promptly to client inquiries via phone or email.
• Managed real estate transactions from initiation to closing.
• Coordinated appointments to show homes to prospective buyers.
• Promoted property sales through advertisements, open houses and participation in multiple listing services.
• Showed residential properties and explained features, value and benefits of available homes.
• Negotiated purchase agreements and contracts with buyers and sellers.
• Provided guidance to clients throughout the entire buying or selling process.
• Prepared comparative market analysis to estimate properties' value.
• Oversaw and negotiated offers for real estate purchases on clients' behalf.
• Ensured all transactions followed state laws regarding real estate practices.

• Maintained updated knowledge of local real estate markets.
• Responded promptly to client inquiries via phone or email.
• Managed real estate transactions from initiation to closing.
• Coordinated appointments to show homes to prospective buyers.
• Promoted property sales through advertisements, open houses and participation in multiple listing services.
• Showed residential properties and explained features, value and benefits of available homes.
• Negotiated purchase agreements and contracts with buyers and sellers.
• New construction negotiations and agreements.
• Provided guidance to clients throughout the entire buying or selling process.
• Prepared comparative market analysis to estimate properties' value.
• Oversaw and negotiated offers for real estate purchases on clients' behalf.
• Ensured all transactions followed state laws regarding real estate practices.

• Responded to incoming calls from customers with accurate and helpful information always answered customer inquiries in a timely and professional manner.
• Conducted regular follow up calls and emails with clients after completion of services rendered.
• Set up and activated client accounts.
• Used problem-solving techniques to quickly resolve complex customer issues.
• Provided training on new processes or systems to fellow agents.
• Handled escalated calls from other agents or supervisors when necessary.
• Updated customer accounts with new or changed contact information.
• Process escrow checks for agents and prepare commission checks for agents
• Upload paperwork to a paperless system for agents
• Computer programs include-Microsoft Office, Paperless Pipeline, and Lone Wolf real estate software
• Take daily deposits to the bank.
• Ensured compliance with company policies and procedures related to customer service.
• Worked closely with other departments in order to meet deadlines or goals set forth by senior management.

• Real Estate Agent for Drew Homes Inc
• Through Rector Hayden Realtors 9/2003 to 12/2008
• Implemented and completely established system setup of the accounting department including accounting computer program (Peachtree Accounting), filing systems, spreadsheets, and all accounting aspects of the business with no assistance
• Inventory control and adjustments monthly
• Running financial end of the business including payroll, accounts receivable, accounts payable, general ledger, end of month and end of year closings
• Contract Negotiations with clients
• Set up appointments for the remodeling side of business
• Processing bids and invoices for remodeling side of business
• Quarterly and yearly payroll taxes
• W-2 and 1099 processing
• Monthly and yearly closings
• Bank reconciliation
• Examined financial statements and income statements to review company's financial performance
• Designing forms for accounting program including checks, purchase orders, and invoices
• Training and supervision of new employees.

• Implemented and completely established system setup of the accounting department including accounting computer program (Peachtree Accounting), filing systems, spreadsheets, and all accounting aspects of the business with minimal amount of assistance
• Inventory control and adjustments monthly
• Ran financial end of the business including payroll, accounts receivable, accounts payable, general ledger, end of month and end of year closings
• Payroll- benefits, insurance, and deductions
• Knowledge of employee insurance and benefit plans
• Quarterly and yearly payroll taxes
• W-2 processing
• Monthly and yearly closings
• Bank reconciliation/reviewed profit and loss statements
• Designed forms for accounting program including checks, purchase orders and invoices.

• Implemented accounting software in manufacturing program
• Ran financial end of the business including payroll, accounts receivable, accounts payable, general ledger, end of month and end of year closings
• Payroll-insurance, benefits, and deductions
• Workers’ compensation claims
• Quarterly and yearly payroll taxes
• W-2 processing
• Bank reconciliation
• Retirement plan setup and implemented Y2K compliant program
• Worked directly for the Vice President of the company by keeping accounting aspects of the business running smoothly with a minimum amount of employee contribution
• Completion of ISO 9000 training for auditing purposes
• Reviewed profit and loss statements
• Managed the transition from standard time clock Y2K networking data through PC link to MRP system and instructed employees of the new system
• Form Design including checks, purchase orders, and invoices.

• Accurately entered numerical and alphanumeric data into appropriate systems according to established procedures.
• Collaborated with other departments on special projects requiring quick turnaround times on key entries.
• Followed company policies and procedures when handling confidential customer information.
• Performed daily data entry tasks, ensuring accuracy and completeness of information.
• Assisted in resolving any issues with data entry errors or omissions in a timely manner.

Reason for leaving: Moved to Nicholasville, KY

• Directed patrons to desired library books, reference items and equipment.
• Provided assistance to patrons using library equipment such as computers and printers.
• Shelved returned books in appropriate locations following established procedures.
• Performed routine maintenance tasks such as checking shelves for books out of order or missing volumes.
• Researched online resources for specific patron requests that could not be fulfilled through the local collection.
• Prepared, printed and attached classification labels.
• Collected fines from customers for overdue books and resources.
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• Answered phone to take messages or redirect calls to colleagues.
• Organized and maintained manual filing systems.
• Performed data entry duties to update client information in databases.
• Organized and ordered supplies for the "Canteen" the inmates could purchase items from.
• Produced and distributed memos, newsletters and other forms of communication.

Left job because of promotion to the Hardin County Public Library.

• Operated cash register efficiently and accurately, processed payments by cash, credit card and gift certificates.
• Issued receipts, refunds, or change due to customers.
• Performed other duties as assigned by management.
• Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
• Assisted customers over the phone regarding store operations, product information and order placement.