Shauna LaDue

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
• Oversaw daily operations to maintain store cleanliness and organization.

Clean and maintained the pool, bathrooms, spa area and gym facility.

Greet guests and confirm their room number.

Selling snacks and drinks from our spa counter.

Selling spa products and wellness items in the spa.

Fold towels as well as move dirty and clean linens from the other side of the resort

Take and record the temperature of the pool and spas.

Survey and scan the pool area to ensure swimmer safety.

Complete cleaning tasks.

• Life guard, swim team member and coach for the children's swim team.
• I provided surveillance for the pool, cleaning tasks and customer service at our front desk.