Shauna Parsley
Murfreesboro,TN
Summary
Dynamic professional with a proven track record at the IRS, excelling in collections through strategic negotiation and customer service. Skilled in classroom management and instructional strategies, I foster student engagement and create positive learning environments. Proficient in industry-specific software, I enhance operational efficiency while maintaining strong interpersonal relationships.
Experienced with classroom management and student engagement strategies. Utilizes effective communication to foster productive learning environment. Knowledge of curriculum development and instructional techniques tailored to diverse learning needs.
Overview
14
14
years of professional experience
Work History
Collections Representative
Internal Revenue Service, IRS
08.2024 - Current
- Processed payments and contracts on accounts.
- Counseled debtors on payment options and arranged installment agreements.
- Improved collections efficiency by implementing strategic negotiation techniques and customer service skills.
- Proficiently navigated industry-specific software tools for efficient tracking, reporting, and analysis of collection efforts.
Nuclear Biological Chemical Specialist
US Army Reserve
03.2018 - 08.2024
- Evaluated the performance of protective gear in various environmental conditions, providing valuable feedback for product improvement and development.
- Facilitated communication between military units and civilian agencies during emergency response efforts involving radiological or chemical incidents.
- Developed comprehensive training programs for fellow specialists, increasing overall team knowledge and competence in handling dangerous substances.
- Improved operational readiness by maintaining and calibrating nuclear, biological, and chemical detection equipment.
Substitute Teacher, K-12
Rutherford County Board of Education
09.2016 - 03.2018
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
Customer Service Representative
Amazon
10.2014 - 09.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Paraprofessional Substitute
Pulaski County Special School District
08.2011 - 05.2014
- Improved classroom management by consistently enforcing rules and maintaining a structured environment.
- Assisted lead teachers in preparing materials for instructional use, streamlining daily tasks while promoting efficiency.
- Contributed to a safe learning environment, monitoring students during non-instructional times and addressing any concerns or issues promptly.
- Assisted in the implementation of behavior management strategies, reducing disruptions and fostering a positive learning atmosphere.
Education
J.D. - Law
University of Arkansas At Little Rock
Little Rock, AR06-2011
Bachelor of Arts - History
Judson College
Marion, AL06-2005
Skills
- Student engagement
- Instructional strategies
- Teaching methodologies
- Classroom management
Timeline
Collections Representative
Internal Revenue Service, IRS
08.2024 - Current
Nuclear Biological Chemical Specialist
US Army Reserve
03.2018 - 08.2024
Substitute Teacher, K-12
Rutherford County Board of Education
09.2016 - 03.2018
Customer Service Representative
Amazon
10.2014 - 09.2016
Paraprofessional Substitute
Pulaski County Special School District
08.2011 - 05.2014
J.D. - Law
University of Arkansas At Little Rock
Bachelor of Arts - History
Judson College
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