Shauna Whipkey
Kathleen,GA
Summary
Dependable team player with success in providing fast, high-quality customer service to guests in any and all settings. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
Work History
Server
Walk Ons Bistreaux
Warner Robins, GA
01.2024 - 05.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Senior Brand Ambassador
American Eagle Outfitters, Inc
Centerville, GA
10.2023 - 05.2024
- Implemented creative visual merchandising techniques to showcase products effectively at retail locations and trade shows.
- Enhanced brand visibility by implementing strategic marketing campaigns and promotional events.
- Increased customer loyalty through personalized engagement activities and product demonstrations.
- Led team of Junior Brand Ambassadors, fostering a positive work environment focused on achieving sales targets.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly, enhancing overall client satisfaction.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
Team Member
Busch Gardens Williamsburg
Williamsburg, VA
01.2021 - 11.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
YMCA front desk
YMCA
VA
07.2021 - 06.2022
- Improved overall guest experience by maintaining a clean and welcoming reception area.
- Managed high call volume with exceptional telephone etiquette, resulting in positive feedback from guests.
- Streamlined front desk operations for increased efficiency and improved customer service.
- Resolved guest complaints promptly, fostering an atmosphere of understanding and goodwill.
- Exceeded guest expectations regularly by anticipating needs, promptly addressing concerns, and proactively offering assistance to ensure a memorable visit.
Education
Bachelor of Arts - Business Administration And Management
Old Dominion University
Norfolk, VA06.2026
Skills
Guest Services
Professional Appearance
Cleanliness standards
Cash Handling
Front Desk
Strong Work Ethic
Exceptional customer service
Guest Engagement
Sales expertise
Conflict and Complaint Resolution
Timeline
Server
Walk Ons Bistreaux
01.2024 - 05.2024
Senior Brand Ambassador
American Eagle Outfitters, Inc
10.2023 - 05.2024
YMCA front desk
YMCA
07.2021 - 06.2022
Team Member
Busch Gardens Williamsburg
01.2021 - 11.2022
Bachelor of Arts - Business Administration And Management
Old Dominion University