Shauna Wilson
Yreka,CA
Summary
I am an accomplished and energetic individual with a solid history of achievement in a management setting. Motivated leader with strong organizational and prioritization skills. Areas of expertise includes ability to communicate effectively with clients and coworkers, maintain complete confidentiality, and capable of working independently.
Overview
27
27
years of professional experience
Work History
Real Estate Broker
Self-employeed
Yreka, CA
08.2017 - Current
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prepared market analysis statistics and bid presentation for buyers and sellers.
- Negotiated between sellers and buyers over property prices and settlement deals.
Office Manager
Ore-Cal RC&D
07.2024 - 05.2025
- Maintained filing system for records, correspondence and other documents.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Developed and implemented office policies and procedures.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Maintained accurate records of grant expenditures and compliance documents.
Extra Help Housing Department
Siskiyou County Health and Human Services
Yreka, CA
01.2023 - 06.2024
- Advised landlords on the rental process, tenant rights and responsibilities, and rental subsidies available in the area.
- Collaborated with local agencies to coordinate services for clients.
- Maintained accurate records of client interactions in case management software.
- Established and maintained relationships to meet community needs and avoid service duplication.
- Maintained accurate records of grant expenditures and compliance documents.
Community Relations Director
Siskiyou Springs Senior Living
Yreka
09.2022 - 01.2023
- Collaborated with marketing team on campaigns to increase visibility of organization's programs in the community.
- Cultivated relationships with key individuals in the public sector to create partnerships that support organizational goals.
- Managed social media accounts to engage with target audiences on relevant topics.
- Assisted buyers in selecting suitable properties that meet their goals for retirement or long-term care needs.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Negotiated and closed deals with minimal oversight.
Owner/Operator Flower Store
Self-employeed
Yreka, CA
11.2017 - 02.2020
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
- Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
General Manager
Jim Wilson Motors
Yreka, CA
01.1999 - 08.2017
- Built and maintained loyal, long-term customer relationships through effective account management.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Supervised up to 30 employees in all departments.
- Administered employee discipline through verbal and written warnings.
- Recruited, interviewed and hired qualified staff for open positions.
Education
Bachelor of Science Home - Economics
Chico State University
Chico, CASkills
- CA, Licensed Real Estate Broker
- Problem Resolution
- People Skills
- Planning & Organizing
- Decision Making
- Team Leadership
- Goal Setting
- Revenue Forecasting
- Employee Motivation
- Customer Service Management
- Self-discipline
- Policy writing
- Market analysis
- Social media marketing
- Recordkeeping
- Multitasking
Timeline
Office Manager
Ore-Cal RC&D
07.2024 - 05.2025
Extra Help Housing Department
Siskiyou County Health and Human Services
01.2023 - 06.2024
Community Relations Director
Siskiyou Springs Senior Living
09.2022 - 01.2023
Owner/Operator Flower Store
Self-employeed
11.2017 - 02.2020
Real Estate Broker
Self-employeed
08.2017 - Current
General Manager
Jim Wilson Motors
01.1999 - 08.2017
Bachelor of Science Home - Economics
Chico State University