Dedicated professional with strong customer service skills and a focus on problem-solving. Experienced in managing inquiries and enhancing service delivery.
Work History
Customer Service Representative
1 Year 8 Months
Consumer Cellular | 12.2024 - Current
Resolved customer inquiries through effective communication and problem-solving techniques.
Assisted customers with account management, billing questions, and service adjustments.
Utilized CRM software to document interactions and track customer feedback efficiently.
Collaborated with team members to enhance service delivery and improve customer satisfaction rates.
Educated customers on product features and services, contributing to informed purchasing decisions.
Managed high volumes of calls while maintaining professionalism and empathy in challenging situations.
Logistics Coordinator
2 Years 4 Months
Costco | 07.2022 - 11.2024
Coordinated inbound and outbound shipments, ensuring timely delivery of products to retail locations.
Managed inventory levels using advanced tracking systems to optimize stock availability and reduce shortages.
Collaborated with cross-functional teams to streamline logistics processes and enhance operational efficiency.
Developed and implemented process improvements that reduced errors in order fulfillment and increased accuracy.
Maintained strong vendor relationships, negotiating terms and conditions to improve service quality and costs.
Tracked orders and notified customers of status or potential delays.