Professional Summary
Overview
Work History
Education
Skills
Timeline

Shaunaiya Bell

Consumer Cellular
Oklahoma City,OK
4
years of professional experience

Dedicated professional with strong customer service skills and a focus on problem-solving. Experienced in managing inquiries and enhancing service delivery.

Work History

Customer Service Representative

1 Year 8 Months
Consumer Cellular | 12.2024 - Current
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Assisted customers with account management, billing questions, and service adjustments.
  • Utilized CRM software to document interactions and track customer feedback efficiently.
  • Collaborated with team members to enhance service delivery and improve customer satisfaction rates.
  • Educated customers on product features and services, contributing to informed purchasing decisions.
  • Managed high volumes of calls while maintaining professionalism and empathy in challenging situations.

Logistics Coordinator

2 Years 4 Months
Costco | 07.2022 - 11.2024
  • Coordinated inbound and outbound shipments, ensuring timely delivery of products to retail locations.
  • Managed inventory levels using advanced tracking systems to optimize stock availability and reduce shortages.
  • Collaborated with cross-functional teams to streamline logistics processes and enhance operational efficiency.
  • Developed and implemented process improvements that reduced errors in order fulfillment and increased accuracy.
  • Maintained strong vendor relationships, negotiating terms and conditions to improve service quality and costs.
  • Tracked orders and notified customers of status or potential delays.

Education

High School Diploma

Berkeley High School | Berkeley, CA | 05.2014

Skills

Customer service
Active listening
Critical thinking
Data entry

Timeline

Customer Service Representative

Consumer Cellular
12.2024 - CurrentRead More

Logistics Coordinator

Costco
07.2022 - 11.2024Read More

Berkeley High School

High School Diploma
Read More
Shaunaiya Bell