Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Shauna Mitchell

Bank Teller
Dekalb,IL
Shauna Mitchell

Summary

Personal information over the past 4 years I have learned and executed the skills necessary to exceed in a business management or marketing position. Graduating win a B.S in management and a minor in marketing from Northern Illinois University, I am motivated to prove my skillset and abilities. After working through a challenging and exciting internship with Enterprise, I gained a vast knowledge of how a company works outside of a classroom setting. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

2
years of professional experience
1

Certification

Work History

Second National Bank
North Aurora, IL

Teller
10.2022 - Current

Job overview

  • Assisted in managing the teller line and vault operations
  • Provided leadership and guidance to tellers
  • Monitored teller cash drawer limits and ensured tellers were balancing their cash drawers correctly
  • Completed daily reports on teller line activity
  • Investigated and resolved customer complaints

Enterprise Holding Inc
Sycamore, IL

Management Trainee
06.2022 - 08.2022

Job overview

  • Conducted training sessions for new employees
  • Created and implemented process improvements
  • Organized and led team-building activities
  • Worked closely with senior management to develop strategies
  • Researched and analyzed industry trends
  • Presented findings to upper management

Josef's Barbados
Rockford, IL

Hostess /Service Waitress
02.2021 - 05.2022

Job overview

  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Used cash registers and credit card machines to cash out customers.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.

Education

Northern Illinois University
DeKalb, IL

Bachelor of Science from Business Management
08.2019 - 05.2023

University Overview

GPA: 3.1

Skills

Strategic planning

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Certification

AA-ISP Certificate in Virtual Sales

Timeline

AA-ISP Certificate in Virtual Sales

03-2023
Teller
Second National Bank
10.2022 - Current
Management Trainee
Enterprise Holding Inc
06.2022 - 08.2022
Hostess /Service Waitress
Josef's Barbados
02.2021 - 05.2022
Northern Illinois University
Bachelor of Science from Business Management
08.2019 - 05.2023
Shauna MitchellBank Teller