Summary
Overview
Work History
Education
Skills
Timeline
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Shaunbrecia Jennings

Norcross,GA

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Delta Dental
Atlanta, Ga
06.2023 - 02.2026
  • Verified dental benefits, provided information to clients in reference to dental plans and managed incoming and outgoing calls.
  • Adapted quickly to new software systems, enhancing service delivery and customer satisfaction.
  • Maintained accurate records of customer interactions, ensuring compliance with company policies.

Technical Support Representative

Kelly Services
Atlanta, Ga
03.2022 - 05.2023
  • Provided technical assistance to customers via phone, email, and chat platforms.
  • Collaborated with team members to improve troubleshooting processes and customer satisfaction.
  • Documented customer interactions and solutions in a ticketing system accurately.

Customer Service Representative

Global Solutions
Columbus, Ga
05.2019 - 01.2022
  • Verified dental benefits, provided information to clients in reference to dental plans and managed incoming and outgoing calls.
  • Adapted quickly to new software systems, enhancing service delivery and customer satisfaction.
  • Maintained accurate records of customer interactions, ensuring compliance with company policies.

Education

High School Diploma -

Norcross High School
Norcross, GA

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Call center experience
  • Computer proficiency

Timeline

Customer Service Representative

Delta Dental
06.2023 - 02.2026

Technical Support Representative

Kelly Services
03.2022 - 05.2023

Customer Service Representative

Global Solutions
05.2019 - 01.2022

High School Diploma -

Norcross High School