Shaunda McKinley
Westwego,LA
Summary
Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Soma
Metairie, Louisiana
09.2024 - Current
- Managed sales floor operations for Soma intimate apparel store
- Supervised daily operations, including shift scheduling and duty assignments, to ensure smooth workflow.
- Supervised opening and closing procedures for retail shifts
- Trained associates on customer service, fitting room support, and selling standards
- Managed customer service inquiries and complaints in a timely manner.
- Resolved customer concerns with professional retail communication
- Assisted in scheduling staff shifts to maintain adequate coverage, attendance, and daily staffing coverage
- Enforced POS procedures and cash handling policies
- Executed merchandising updates to enhance store presentation and uphold Soma's visual standards.
- Monitored employee attendance records, timekeeping, and payroll information.
- Mediated conflicts between team members to maintain harmony and a positive work environment.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively defused tense situations.
- Delegated work to staff, setting priorities and goals.
Store Manager
Bath and Body Work
Metairie, Louisiana
08.2022 - 08.2024
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Created staff schedules to ensure adequate coverage for all shifts.
- Managed scheduling of store shifts to guarantee sufficient staffing levels, to achieve adequate staffing.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Used strong verbal communication to engage customers and identify needs and requirements.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Resolved customer concerns and reinforced Soma service standards.
- Executed opening, closing, and shift change functions to uphold daily operational standards.
- Completed opening, closing, and shift-change tasks to support daily operational standards.
- Assisted in daily store operations to enhance overall customer experience and guided daily sales floor execution.
- Trained team members on POS transactions and cash handling procedures.
- Oversaw inventory management, replenishment, and backroom organization for efficient merchandise flow.
- Assisted with visual merchandising and seasonal floor set changes.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Maintained a safe working environment by enforcing safety regulations.
- Organized opening and closing tasks with store leadership to ensure smooth operations. with store leadership.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Communicated scheduling needs and covered staffing gaps across shifts.
- Coached associates on fitting room service and customer styling support.
- Reviewed financial statements and sales or activity reports to track productivity and progress toward goals.
Store Manager
Carters Oshkosh
Metairie, Louisiana
10.2016 - 08.2022
- Managed daily store operations for Bath and Body Works fragrance and body care sales floor.
- Developed strategies to maximize sales and profitability.
- Directed merchandising, recovery, and visual standards across sales areas.
- Coached associates on customer service, selling, and product knowledge.
- Supported hiring, training, and scheduling for store associates.
- Supervised opening and closing procedures, cash handling, and register support.
- Established customer service standards and monitored staff compliance.
- Resolved customer concerns with professional service and brand knowledge.
- Enforced company policies, safety standards, and store compliance procedures.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Maintained accurate records of employee performance reviews.
- Monitored inventory levels and placed orders to restock shelves.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
Bachelor of Science - Psychology
Jackson State University
Jackson, MS08-1996
Skills
- Store operations
- Inventory management
- Cash handling
- POS systems
- Retail scheduling
- Visual merchandising
- Customer service
- Sales growth
- Customer relationship management
- Problem solving
- Conflict resolution
- Attention to detail
- Team leadership
- Goal setting
- Customer relations
- Team building
- Sales forecasting
- Customer rapport
- Problem-solving
- Orientating and training
- Workload management
- Time management
Timeline
Assistant Manager
Soma
09.2024 - Current
Store Manager
Bath and Body Work
08.2022 - 08.2024
Store Manager
Carters Oshkosh
10.2016 - 08.2022
Bachelor of Science - Psychology
Jackson State University