Shaundra’ya Battle
Sandersville,GA
Summary
Dedicated Customer Service Representative with a strong background in fostering client relationships and enhancing customer satisfaction. Recognized for building partnerships and supporting business growth through effective communication and teamwork. Committed to contributing to organizational success with a positive, results-driven approach.
Overview
5
5
years of professional experience
Work History
Mail Processing Clerk
United States Postal Service, USPS
Sandersville, GA
01.2026 - 08.2026
- Processed incoming and outgoing mail efficiently using sorting machines.
- Maintained accurate records of mail volume and distribution patterns.
- Ensured compliance with postal regulations during mail handling procedures.
Customer Service Representative
Golden Hippo
Sandersville, GA
04.2025 - 12.2025
- Resolved customer complaints through effective communication and problem-solving techniques.
- Assisted customers with product inquiries and order processing efficiently.
- Assisted customers with inquiries related to their accounts, including payment status updates and other issues.
- Managed returns and exchanges while ensuring compliance with company policies.
Customer Service Representative
Assurant
Sandersville
03.2024 - 04.2025
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Processed payments received from clients promptly according to established procedures.
- Resolved issues related to escrow accounts by communicating with customers and lenders.
- Provided support in resolving inquiries related to escrow transactions and documentation.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Conducted policy reviews to ensure compliance with regulations.
- Collaborated with underwriters to evaluate policy applications effectively.
- Ordered demands, HOA statements, evidence of insurance and other required documents.
Internet agent
GEICO, Government Employees Insurance
Macon, GA
11.2021 - 03.2024
- Managed high-volume calls while maintaining calm and professionalism.
- Coordinated with team members to resolve customer issues efficiently.
- Explained coverage options to clients, ensuring understanding of terms.
- Assisted customers with policy inquiries and claims processing.
- Coordinated emergency response dispatching for roadside assistance requests.
Education
Washington County High School
Sandersville, GASkills
- Customer support
- Issue management
- Problem solving
- Effective communication
- Listening comprehension
Timeline
Mail Processing Clerk
United States Postal Service, USPS
01.2026 - 08.2026
Customer Service Representative
Golden Hippo
04.2025 - 12.2025
Customer Service Representative
Assurant
03.2024 - 04.2025
Internet agent
GEICO, Government Employees Insurance
11.2021 - 03.2024
Washington County High School