Summary
Overview
Work History
Education
Skills
Timeline
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Shaun'Dreal Bibb

Montgomery,AL

Summary

Dynamic Information Technology Specialist with a proven track record at the US Army, excelling in IT troubleshooting and information security. Recognized for enhancing system performance and resolving complex issues swiftly. Adept at fostering customer relationships through effective communication, ensuring high satisfaction and loyalty. Committed to maintaining zero security breaches and optimizing technology integration.

Overview

5
5
years of professional experience

Work History

Information Technology Specialist

US Army
01.2024 - Current
  • Set up network profiles, security permissions and file sharing systems.
  • Ensured data security, implementing encryption measures and access controls for sensitive information.
  • Troubleshot complex hardware and software issues for swift resolution, minimizing downtime for affected users.
  • Enhanced system performance by implementing and maintaining hardware and software upgrades.
  • Maintained accountability of IT equipment with zero security breaches or data loss.
  • Assited in upgrading systems and integrating new technologies across multiple departments.

Customer Service Representative

Kaiser Permanente
01.2021 - 10.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

Success Unlimited Academy
Montgomery, AL

Skills

  • IT troubleshooting
  • Information security
  • Problem-solving skills
  • End user support
  • IT risk management
  • Network administration
  • Device configuration
  • Software development
  • Software updates
  • Customer service
  • Data entry

Timeline

Information Technology Specialist

US Army
01.2024 - Current

Customer Service Representative

Kaiser Permanente
01.2021 - 10.2023

Success Unlimited Academy

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