Shaundriana Hale
Dallas
Summary
Dynamic customer service professional with a track record of enhancing customer experiences in high-pressure settings. Excels in resolving inquiries swiftly and collaborating with teams to meet operational goals. Ideal for roles in airline customer service, gate agent, and airport operations.
Overview
6
6
years of professional experience
Work History
Server
Waffle House
Irving
01.2026 - Current
- Delivered friendly and efficient customer service to enhance dining experience.
- Took accurate food and drink orders using point-of-sale system.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Maintained cleanliness and organization of dining area throughout shifts.
- Handled customer inquiries and resolved issues promptly to ensure satisfaction.
- Prepared and served beverages, including coffee and specialty drinks, per standards.
- Managed cash register operations, processing payments accurately and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Greeted customers, answered questions, and recommended specials to increase profits.
Delivery Associate
LQ Logistics
Frisco
05.2025 - 01.2026
- Maintain reliability, punctuality, and consistency under pressure
- Adapt quickly to changing workloads and priorities
- Work independently while meeting daily performance goals
- Operated delivery vehicles efficiently to ensure timely package distribution.
- Coordinated with warehouse staff to prepare and load deliveries accurately.
- Communicated effectively with customers regarding delivery schedules and issues.
- Inspected vehicles daily to ensure safety and compliance standards were met.
- Assisted in training new associates on delivery procedures and safety protocols.
- Resolved customer inquiries promptly to enhance service satisfaction levels.
- Collaborated with team members to optimize delivery routes and processes.
- Delivered packages safely and timely to designated addresses within assigned territory.
Unarmed Security Patrol
Allied Universal Security
Irving
10.2024 - 05.2025
- Conducted routine patrols to ensure safety and security of facilities and personnel
- Monitored activity, identified potential safety risks, and responded appropriately
- Documented incidents accurately and completed detailed reports
- Communicated professionally with staff, visitors, and supervisors
- Responded calmly to emergencies and followed established safety protocols
- Maintained a visible presence to deter unsafe or disruptive behavior
Team Member
Volvo Cars
Ridgeville
05.2023 - 10.2024
- Work in a fast-paced, physically demanding environment requiring attention to detail and safety
- Follow strict safety, quality, and compliance standards
- Collaborate with team members to meet daily production goals
- Maintain consistency, reliability, and punctuality in a high-volume setting
- Adapt quickly to changing tasks and priorities
- Demonstrate strong work ethic and accountability
Shift Leader
Hardee’s
Holly Hill
05.2020 - 10.2023
- Supervised team members during busy shifts to ensure effective service delivery.
- Supervised and led employees to maintain productivity and customer service levels.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Resolved customer complaints promptly to maintain service quality standards.
- Trained new employees on food safety and operational procedures.
- Coordinated shift schedules and delegated tasks among team members efficiently.
- Managed inventory levels and ordered supplies.
- Enforced health and safety regulations to promote a safe work environment.
- Conducted regular performance evaluations for staff development and improvement.
- Maintained cleanliness and organization of the kitchen and dining areas consistently.
- Checked orders for quality and completeness.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Education
Diploma -
Lake Marian High School And Technology Center
Santee, SC05-2022
Some College (No Degree) - Kinesiology
University of South Carolina Of Aiken
AikenSkills
- Beverage service
- Customer Service
- Check-In Support
- Ticketing
- Cash handling
- Stock management
- Data Entry
- Computer proficiency
- Time Management
- Multitasking
- Team Collaboration
- Conflict management
- De-escalation
- Stock management
Languages
English
Timeline
Server
Waffle House
01.2026 - Current
Delivery Associate
LQ Logistics
05.2025 - 01.2026
Unarmed Security Patrol
Allied Universal Security
10.2024 - 05.2025
Team Member
Volvo Cars
05.2023 - 10.2024
Shift Leader
Hardee’s
05.2020 - 10.2023
Diploma -
Lake Marian High School And Technology Center
Some College (No Degree) - Kinesiology
University of South Carolina Of Aiken