SHAUNDRIKA JACK

• Greeted clients promptly, ensuring a welcoming environment
• Manage phone calls and messages efficiently, improving communication between clients and counselors
• Schedule new and follow-up appointments, maintaining an organization calendar for optional client services
• Verified insurance and medicaid details
• Faxed documents to doctor's offices, facilitating smooth information flow and timely medical care
• Accurately handled sensitive information,including insurance verification and document faxing while ensuring HIPAA compliance

Maintain custody and control of offenders,ensuring compliance with institutional regulations

• Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
• Responded to emergency situations such as riots or disturbances with appropriate force measures.
• Conducted searches of inmates, cells, dormitory and prison grounds to detect contraband or illegal activities.
• Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
• Supervised prisoners during meals, recreation time, work assignments, medical visits, and other activities.
• Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
• Received property from incoming inmates, provided receipts and inspected items for contraband.
• Conducted searches of inmates and visitors to prevent the smuggling of contraband.
• Participated in training sessions to stay current on best practices in corrections and emergency response.
• Conducted headcounts to ensure that all inmates were accounted for.
• Enforced institutional policies and procedures to maintain order and security within the correctional facility.
• Operated security control systems to monitor entrances, exits, and movement within the facility.
• Directed visitor sign-in, documenting processes and completing appropriate visitation logs.
• Supervised inmates during day-to-day activities.
• Handle multiple phone lines on switchboard, ensuring efficient communication
• Assisted medical staff during medication distribution, enhancing inmate care and operational efficiency

• Helped students learn basic academic skills such as counting, alphabet recognition, writing letters and numbers.
• Developed meaningful relationships with all students based on trust and respect.
• Read stories aloud to the children and discussed them afterwards to gauge understanding.
• Supervised the children while they were engaged in various activities such as arts and crafts, story time, outdoor play.
• Encouraged cooperative play among students by providing positive reinforcement when needed.
• Performed general housekeeping duties such as tidying up classrooms after activities or cleaning up spills from lunchtime.
• Worked closely with colleagues in order facilitate smooth transitions between activities throughout the day.
• Organized play areas, toys, and learning materials to create a safe and stimulating environment.
• Supported lead teacher with daily classroom activities.
• Helped facilitate indoor and outdoor play, parent-teacher conferences and keeping classroom clean with diligent attention to each support task.
• Assisted with implementation of approved lesson plans and daily classroom schedule.
• Helped prepare preschool-aged children for future education by working with groups and individuals in classroom environments.
• Instructed and assisted children in eating, toileting, and resting to help develop healthy personal habits.
• Participated in workshops, trainings and conferences to improve educational skills.