Shaunetta May
Tupelo,MS
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
ADT Security
Tupelo, MS
04.2021 - 08.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Leave of Absence Specialist
ReedGroup
Tupelo, MS
05.2015 - 04.2021
- Assisted employees with their leave of absence requests, including providing information on the process and requirements.
- Conducted research on state and federal laws regarding leave of absence regulations.
- Drafted letters to employees confirming their eligibility for leave of absence benefits.
Education
High School Diploma -
Tupelo High School
Tupelo05-2013
Associate of Science - Billing And Coding
Ultimate Medical Academy
Clearwater, FLSkills
- Account updating
- Complaint resolution
- Scheduling
- Building rapport
- Adaptive team player
- Typing proficiency
- Member account management
- Call escalation
- Researching
- Prioritization
- Call center procedures
Timeline
Customer Service Representative
ADT Security
04.2021 - 08.2024
Leave of Absence Specialist
ReedGroup
05.2015 - 04.2021
High School Diploma -
Tupelo High School
Associate of Science - Billing And Coding
Ultimate Medical Academy
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