SHAUNETTE BONNER
HESPERIA,CA
Summary
Dynamic Sales Support Specialist with a proven track record at WORD AND BROWN, excelling in effective communication and attention to detail. Successfully trained new hires at LISI, enhancing team performance and client satisfaction. Proficient in Excel and Salesforce, I consistently deliver results while solving complex problems in fast-paced environments.
Overview
21
21
years of professional experience
Work History
Sales Support Specialist
WORD AND BROWN
Orange, CA
10.2021 - Current
Processed quotes and submitted group applications for underwriting approval efficiently.
Followed up on customer service requests to ensure timely resolution.
When a team member is out, I make sure that their emails are being processed in a timely manner.
SENIOR QUOTING SPECIALIST
LISI
Santa Ana, USA
06.2004 - 10.2021
- Trained all new hires, including RSMs and BSRs, ensuring effective onboarding.
- Performed data entry tasks with 10-key accuracy.
- Monitored quoting inbox for incoming quotes to facilitate timely responses.
- Provided customer service support during peak season to enhance client satisfaction.
- Executed underwriting responsibilities during busy periods to maintain workflow efficiency.
Education
A.A. - Business Administration
COMPTON COLLEGE
Compton, CA06.1995
Skills
- Excel and Word
- Nitro and Salesforce
- Effective communication
- Attention to detail
- Problem solving
- Team leadership
References
References available upon request
Timeline
Sales Support Specialist
WORD AND BROWN
10.2021 - Current
SENIOR QUOTING SPECIALIST
LISI
06.2004 - 10.2021
A.A. - Business Administration
COMPTON COLLEGE