Shauni Greene
Burlington,NC
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
2
2
years of professional experience
Work History
Server/Wait Staff Member
Chili's Bar and Grill
01.2024 - 04.2024
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Upsold high-profit items to enhance sales numbers.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Restaurant Hostess
Bad Daddy's Burger Bar
02.2023 - 08.2023
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Delivered unparalleled service to drive positive dining experience and repeat customer visits.
- Answered customer questions about hours, seating, and menu information.
Restaurant Hostess
Ruth Chris Steakhouse
09.2022 - 02.2023
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Education
High School Diploma -
Hillside High School
Durham, NC01.2022
Skills
- Guest Engagement
- Sales Techniques
- Exceptional customer service
- Hospitality service expertise
Timeline
Server/Wait Staff Member
Chili's Bar and Grill
01.2024 - 04.2024
Restaurant Hostess
Bad Daddy's Burger Bar
02.2023 - 08.2023
Restaurant Hostess
Ruth Chris Steakhouse
09.2022 - 02.2023
High School Diploma -
Hillside High School
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