Shaunice Bush
Gwynn Oak,MD
Summary
Dynamic Patient Access Representative with a proven track record at Ascension St Agnes, excelling in HIPAA compliance and conflict resolution. Recognized for delivering exceptional customer service and effectively managing patient registration and appointment scheduling. Adaptable and organized, I thrive in fast-paced environments while ensuring quality care and patient satisfaction.
Overview
5
5
years of professional experience
Work History
Patient Access Representative
Ascension St Agnes
01.2024 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Overnight Stocker
Walmart
12.2019 - 12.2023
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
Education
High School Diploma -
Woodlawn Senior High
Gwynn Oak, MDSkills
- Insurance verification
- HIPAA compliance
- Patient registration
- Customer service
- Multitasking and organization
- Appointment scheduling
- Phone and email etiquette
- Problem-solving
- Conflict resolution
- Scheduling diagnostic procedures
Timeline
Patient Access Representative
Ascension St Agnes
01.2024 - Current
Overnight Stocker
Walmart
12.2019 - 12.2023
High School Diploma -
Woodlawn Senior High
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