Shaunice DuPont
Lansing,IL
Summary
6 Years of experience providing Customers services and ensuring deadlines are met via efficient and accurate processes to ensure maximum levels of productivity. In drive to tackle complex jobs effectively with a specific focus on quality, offer a proven ability to pinpoint the most appropriate supplies and tools required for each project with a solid track record of performing task to ensure premium results passionate about providing dream experiences in leisure travel. Strong research background and love of all things travel. Extensive career in hospitality working with clients pursuing unique vacation adventures.
Overview
10
10
years of professional experience
Work History
Administrative Assistant/ Dispatcher
South Suburban College
04.2022 - Current
- Performs and assists with all supporting functions assigned by Chief of Campus Police
- Performs clerical duties, operates and responds to SSC Police and campus personnel 2-way radios, and monitors surveillance cameras based on needs of the Campus Police Department
- Preferred Qualifications: CPR, first aid, AED operation and operation of Law Enforcement Agencies Data System (LEADS)
- Proficient and efficient in the operation of Microsoft applications.
- Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained inventory of office supplies and placed orders.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
Travel Agent
PCO
07.2022 - 07.2023
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Streamlined booking processes for improved efficiency and reduced wait times for customers.
- Attended industry conferences and networking events to stay current on market trends, forging valuable connections with key players in travel sector.
- Maintained detailed records of client transactions, ensuring accurate billing information was always on hand for future reference or dispute resolution purposes.
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
- Maintained up 5-10 incoming calls , email , and via text from customers daily
Fulfillment Representative
AMAZON DISTRIBUTION
03.2021 - 04.2023
- Unloaded incoming material from trucks by opening crates, boxes, cartons or bags and stocking material in the correct labeled areas such as shelves, cabinets, racks and drawers
- Maintained consistent picking/packing speeds in the 95th percentile
- Pulled and compiled components and parts from a picking list to meet the time frame given by supervisor
- Maintained a clean work area, meeting 96% of inspection requirements
- Reported and analyzed inventory data to help management strategically improve pricing and marketing strategies
- Observed safety protocols when transporting merchandise to different areas of the store to alleviate item damage
- Prepared and administered all invoices on spreadsheets and maintained records of all documents.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Customer Service Supervisor
Macy's
09.2018 - 03.2023
- Maintained knowledge regarding payment in the form of cash, checks, credit, vouchers/traveler's checks, or automatic debit
- Provided exceptional customer service with efficient, prompt transactions
- Maintained awareness of surroundings and secured cash to prevent potential losses
- Established and identified prices of goods, services, or admission, tabulating bills using calculators, cash registers, or optical price scanners
- Answered customer telephone calls promptly and appropriately
- Reconciled the cash register prior to close, balancing all cash, credit cards, and checks.
- Completed bi-weekly payroll for 30 employees.
Customer Service Associate (CSA)
Loves Travel Center
03.2022 - 09.2022
- Evaluated sales initiatives, strategies and programs through consumer research, competitive/trends analyses and internal metrics and management reporting
- Assisted customers with inquiries and/or resolving problems in a professional and composed manner, escalating to management as needed Ensured customers were quickly connected to appropriate teammate with the expertise needed to meet their needs
- Responsible for tracking and posting payments from various sources, ensuring accuracy of all daily deposits and reports for senior management review
- Accurately and efficiently processed transactions including customer deposits and check cashing activities
- Served as back-up vault teller, buying and selling money based on branch needs and in accordance with legal requirements and business demands
- Built, developed and maintained partnerships with teammates and specialists to maximize effectiveness and serve customers.
- Maintained a high level of product knowledge, providing accurate information to customers.
Patient Service Representative
Powerhealth
01.2020 - 07.2022
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Managed patient registration process, confirming data accuracy and completeness.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Built and maintained positive working relationships with patients and staff.
- Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
- Greeted and assisted patients with check-in procedures.
- Facilitated communication between patients and various departments and staff.
Dental Office Receptionist
Dental Smiles
05.2021 - 06.2022
Remote Sales Representative
HSN, Home Shopping Network
03.2015 - 11.2019
- Implemented corporate marketing plans and initiated creative strategies to develop business
- Used information gathered daily to uncover problems or issues and act quickly to resolve them
- Maintained a high level of energy and enthusiasm to achieve team and individual goals
- Proactively worked to gain access to key decision-makers
- Built ethical relationships with essential personnel
- Responsible for ensuring a positive customer experience and implementing loss prevention measures, processing multiple types of transactions
- Provided quality customer service by addressing customer questions and providing subsequent merchandise suggestions to best meet their needs
- Worked to always keep clientele informed, notifying them of preferred customer sales and merchandise of potential interest. Maintained high level calls 150- 300 incoming calls per day from customers.
Education
Certification -
South Suburban College of Cook County
South Holland, IL05.2024
Skills
- Work Well Under Pressure
- Lifting
- Analytical Skills
- Safety Procedures
- Routes Adherence
Educationcertifications
- Select, 05/01/18, Thornton Fractional High School, Lansing
- 09/01/18, South Suburban, South Holland
- Leads 2.0 Certification
- Certified Nursing Assistant
- CPR/First Aid/BLS Certification
Timeline
Travel Agent
PCO
07.2022 - 07.2023
Administrative Assistant/ Dispatcher
South Suburban College
04.2022 - Current
Customer Service Associate (CSA)
Loves Travel Center
03.2022 - 09.2022
Dental Office Receptionist
Dental Smiles
05.2021 - 06.2022
Fulfillment Representative
AMAZON DISTRIBUTION
03.2021 - 04.2023
Patient Service Representative
Powerhealth
01.2020 - 07.2022
Customer Service Supervisor
Macy's
09.2018 - 03.2023
Remote Sales Representative
HSN, Home Shopping Network
03.2015 - 11.2019
Certification -
South Suburban College of Cook County
Similar Profiles
Blossom OkwudiliBlossom Okwudili
Student Tutor at South Suburban CollegeStudent Tutor at South Suburban College
Alexis JacksonAlexis Jackson
Front Desk Receptionist at South Suburban CollegeFront Desk Receptionist at South Suburban College
LaTherese CookeLaTherese Cooke
Program Coordinator at South Suburban College - Oak Forest CenterProgram Coordinator at South Suburban College - Oak Forest Center