Alexis Jackson
Homewood,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
South Suburban College
South Holland, IL
10.2023 - Current
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted customers warmly and made them feel welcome.
- Updated customer information in databases regularly to ensure accuracy of records.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
Security Officer
American Heritage Protection Services
Alsip, IL
10.2023 - Current
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Guarded restricted areas to prevent unauthorized entry.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
Public Service Clerk
Secretary of State
Chicago, IL
12.2018 - 08.2023
- Processed applications for various services such as licenses and permits.
- Assisted with data entry into computer systems for tracking customer information and records.
- Assisted with training new staff members on proper procedures for performing public service clerk duties.
- Investigated past and current licensees to perform record checks.
- Received and submitted payments for fees and fines, accurately tracking amounts, issuing receipts and updating computer systems.
- Served as a point of contact between customers and other departments within the agency.
Certified Nursing Assistant
Clipboard Health
Chicago, IL
11.2020 - 07.2022
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Reported changes in patient condition to registered nurse or physician.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
Education
Associate of Arts - Nursing Education
South Suburban College of Cook County
South Holland, IL08-2025
Nursing Assistance
Great Paragon Health Care Service
Chicago, IL07-2009
High School Diploma -
Fields Lab School
Macomb, IL04-2004
20 Hour Training
Security Network Management
Chicago, IL03-2004
Skills
- Office Organization
- Mail distribution
- Guest Relations
- Administrative Support
- Customer Service
- Departmental support
Certification
- BLS and CPR & First
Timeline
Front Desk Receptionist
South Suburban College
10.2023 - Current
Security Officer
American Heritage Protection Services
10.2023 - Current
Certified Nursing Assistant
Clipboard Health
11.2020 - 07.2022
Public Service Clerk
Secretary of State
12.2018 - 08.2023
Associate of Arts - Nursing Education
South Suburban College of Cook County
Nursing Assistance
Great Paragon Health Care Service
High School Diploma -
Fields Lab School
20 Hour Training
Security Network Management
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