Shauniece Hassan
Westland
Summary
Results-driven sales associate with expertise in customer engagement and sales analytics. Proven ability to enhance in-store experiences and drive sales growth through effective visual merchandising and teamwork.
Overview
10
10
years of professional experience
2018
2018
years of post-secondary education
Work History
Sales Associate/Key Holder
Bath & Body Works
Taylor
07.2020 - Current
- Assisted customers in selecting products based on personal preferences and needs.
- Executed promotional activities to enhance in-store sales and customer engagement.
- Collaborated with team members to create a welcoming shopping environment.
- Resolved customer inquiries and issues promptly to maintain high satisfaction levels.
- Trained new associates on store policies, sales techniques, and customer service standards.
- Implemented visual merchandising strategies to attract customer attention and drive sales.
- Monitored sales reports to identify trends and recommend improvements to management.
- Participated in team meetings to discuss sales goals and strategies for success.
- Developed product knowledge to provide informed recommendations to customers.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Built and maintained relationships with peers and upper management to drive team success.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
Receiving Associate
Burlington
Taylor
08.2018 - 06.2020
- Received and inspected incoming merchandise for quality and accuracy upon arrival.
- Assisted in training new associates on receiving procedures and safety protocols.
- Executed inventory counts to ensure accuracy and maintain stock levels.
- Maintained cleanliness and organization of receiving area to uphold safety standards.
- Utilized equipment safely for unloading shipments and transporting items to storage.
- Coordinated with other departments to facilitate smooth inventory flow.
- Trained team on proper handling techniques to minimize damage during receiving.
- Unloaded trucks manually or using a hand truck or dolly when necessary.
- Sorted and labeled items according to size, type, style, color or product code.
- Organized backroom storage areas by item type in order to maximize space utilization.
- Stocked shelves with newly arrived inventory and removed outdated items.
- Inspected goods for damages or defects, reported issues to supervisor and resolved discrepancies with suppliers.
Sales Associate
H&M Retail
Taylor
07.2017 - 04.2018
- Assisted customers in locating desired products and provided detailed product information.
- Facilitated promotional activities to boost store visibility and attract new customers.
- Processed sales transactions efficiently, ensuring accuracy in pricing and payment handling.
- Maintained organized inventory displays, enhancing product accessibility for customers.
- Collaborated with team members to create a welcoming shopping environment.
- Resolved customer inquiries promptly, ensuring a positive shopping experience.
- Conducted regular inventory audits to ensure stock accuracy and availability.
Sales Associate
Harry’s Place
Taylor
09.2015 - 05.2017
- Assisted customers in locating desired products and provided detailed product information.
- Facilitated promotional activities to boost store visibility and attract new customers.
- Processed sales transactions efficiently, ensuring accuracy in pricing and payment handling.
- Maintained organized inventory displays, enhancing product accessibility for customers.
- Collaborated with team members to create a welcoming shopping environment.
Education
Harry S Truman
Taylor, MichiganSkills
- Customer engagement
- Visual merchandising
- Sales analytics
- Inventory management
- Customer relationship management
- Team collaboration
- Problem solving
- Friendly and outgoing
- Positive and professional
- Excellent people skills
- Feedback implementation
- Professional demeanor
Timeline
Sales Associate/Key Holder
Bath & Body Works
07.2020 - Current
Receiving Associate
Burlington
08.2018 - 06.2020
Sales Associate
H&M Retail
07.2017 - 04.2018
Sales Associate
Harry’s Place
09.2015 - 05.2017
Harry S Truman