ShaunKara Marable
Nashville,TN
Summary
As a bright ambitious person, I enjoy working in a fast paced, highly motivating position where I can assist others while challenging and expanding my knowledge and understanding of the task at hand. I am seeking a position that will utilize my skills and offer the chance for advancement as well as allow me the opportunity to gain additional skills and experience.
Overview
11
11
years of professional experience
Work History
HR Manager
Sweet Blessings Treats
06.2020 - Current
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
Scribe
Eye Consultants of Atlanta
03.2023 - 02.2024
- Maintained patient confidentiality by adhering to HIPAA guidelines and other applicable privacy regulations throughout the documentation process.
- Streamlined physician workflow by transcribing medical information in real-time during patient consultations.
- Reduced errors in medical records through meticulous attention to detail and thorough knowledge of medical terminology.
- Enhanced patient care by accurately documenting medical histories, physical examinations, and procedures.
- Oversaw 40+ patients a day
Barista
E + Rose
07.2022 - 01.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Shift Manager
Thorntons Gas Station
10.2020 - 05.2022
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Excelled in every store position and regularly backed up front-line staff.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
Customer Service Rep.
COMDATA
04.2018 - 06.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Incoming call volume started at 100 calls per day
Lab Tech
SMILE DIRECT CLUB
10.2017 - 04.2018
- Performed root cause analysis on failed devices, providing valuable feedback to product development teams.
- Contributed to the continuous improvement of lab operations through regular review and revision of standard operating procedures.
- Improved lab efficiency by maintaining and organizing equipment inventory.
- Created 250+ invisible retainers each shift
CSR
CVS CAREMARK
05.2015 - 09.2017
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Handled a call volume of approximately 150 calls per shift
CSR
TMOBILE
06.2014 - 05.2015
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
Sales Representative
TMOBILE
08.2013 - 05.2014
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Education
High School Diploma -
Mount Juliet High School
Mount Juliet, TN05.2011
Skills
- FAMILIAR WITH HIPAA AND MANY OTHER HEALTH CARE RELATED RULES AND REGULATIONS
- EXCEPTIONAL CUSTOMER SERVICE
- POSSESS SOLID COMPUTER SKILLS EXCELLENT WORKING KNOWLEDGE OF EXCEL, POWERPOINT, AND MICROSOFT WORD AS WELL AS MEDICAL INSURANCE VERIFICATION
- POSSESS REALLY GOOD COMMUNICATION SKILLS AND CAN COMMUNICATE WELL WITH DIFFERENT PEOPLE POLITE AND SOFT SPOKEN; DO NOT GET FLUSTERED EASILY AND CAN HANDLE RUDE CUSTOMERS AS WELL
- WORK WELL WITHIN A TEAM AND AM CAPABLE OF TAKING OVER LEADERSHIP RESPONSIBILITIES AS WELL IF THE SITUATION DEMANDS IT
- CAPABLE OF PROVIDING THE BEST HASSLE FREE CUSTOMER SERVICE SKILLS
- HR policies and procedures
- Microsoft Office and Docusign
- Customer Service
- Data Entry
- Call center experience
- Payment Processing
- Staff Training
- Scheduling
Timeline
Scribe
Eye Consultants of Atlanta
03.2023 - 02.2024
Barista
E + Rose
07.2022 - 01.2023
Shift Manager
Thorntons Gas Station
10.2020 - 05.2022
HR Manager
Sweet Blessings Treats
06.2020 - Current
Customer Service Rep.
COMDATA
04.2018 - 06.2020
Lab Tech
SMILE DIRECT CLUB
10.2017 - 04.2018
CSR
CVS CAREMARK
05.2015 - 09.2017
CSR
TMOBILE
06.2014 - 05.2015
Sales Representative
TMOBILE
08.2013 - 05.2014
High School Diploma -
Mount Juliet High School
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