Shaunna Hendrickson
Billings,MT
Summary
Results-oriented insurance producer and customer service representative with 25 years of comprehensive experience in the commercial insurance sector. Dedicated to delivering exceptional service and enhancing client accounts through a deep understanding of industry needs. Proven ability to leverage an extensive network of contacts to foster long-term relationships that benefit clients and the company. Committed to developing strategic sales plans that align with client objectives and ensure optimal coverage solutions.
Overview
25
25
years of professional experience
Work History
Commercial Account Manager
Bissell Agency
Bozeman, MT
07.2025 - Current
- Developed and maintained relationships with key commercial clients to enhance customer satisfaction.
- Analyzed market trends to identify opportunities for account growth and strategic positioning.
- Maintained required data in agency management system to follow corporate guidelines.
Commercial Account Manager
Gallatin Insurance Company
Belgrade, MT
04.2022 - 07.2025
- Implemented CRM systems to streamline communication and improve account management efficiency.
- Collaborated with cross-functional teams to ensure timely project delivery.
- Managed a diverse portfolio of accounts, ensuring each client received personalized attention and support.
- Developed and maintained long-term relationships with key clients for sustained growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Managed client relationships, ensuring high levels of satisfaction and retention.
Commercial Account Manager
ISU Streeter Brothers Insurance Company
Billings, MT
11.2000 - 03.2022
- Led cross-functional teams to implement process improvements, resulting in increased productivity and reduced costs.
- Developed and executed training programs to mentor staff on best practices and operational standards.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Skills
- Client and Underwriter relations expert
- Active Property and Casualty Insurance License
- In-depth knowledge of markets
- Complex problem solver
- Excellent communication skills
- Well versed in billing systems
- Work well independently (remote for the last 4 years)
- Strong documentation skills
- Self-starter and Independent learner
- Client relationship building
- CRM proficiency
- Problem-solving abilities
- Multitasking Abilities
- Verbal and written communication
- Detail-oriented
Timeline
Commercial Account Manager
Bissell Agency
07.2025 - Current
Commercial Account Manager
Gallatin Insurance Company
04.2022 - 07.2025
Commercial Account Manager
ISU Streeter Brothers Insurance Company
11.2000 - 03.2022
EXPERIENCE
Instrumental in obtaining coverage in property and casualty insurance. Processing applications, supplements, change requests, endorsements, corrections, payments, and cancellations. Developed, implemented, and monitored new underwriting guidelines for the agency. Trained new employees in management system. Instrumental in setting procedures for commercial accounts within agency, AMS360 (20+ years), and EZLynx systems. Proficient in Office 360.