Summary
Overview
Work History
Education
Skills
Timeline
Generic
Shaunna Pippin

Shaunna Pippin

Administration
Aurora

Summary

Organized and reliable professional with a wide range of applicable skills seeks professional growth and career advancement opportunities in Administration and Patient Services. Excellent clerical skills and the ability to oversee and manage multiple tasks simultaneously. Focused and detail-oriented with the drive and commitment to become a valuable contributing member.

Overview

6
6
years of professional experience

Work History

Program Manager

Carla Vista LLC
08.2014 - 08.2018
  • Answered 50+ daily telephone calls or emails to respond to questions and inquiries or transfers when appropriate
  • Financially secured all patient accounts on a weekly basis
  • Collaborated and networked with 45 various treatment centers, counselors, physicians, family members and other organizations to coordinate treatment plans and build referral base
  • Performed full registration, verifying all patients information is correct
  • Preserved the integrity of the program through hiring, training and monitoring all live-in house managers
  • Ensured residences had all proper supplies and appliances in good working order
  • Taught residents how to utilize available support systems in the community

Server

Red Lobster
11.2018 - 03.2020
  • Provided excellent guest service by taking food/drink orders and correctly inputting in POS system
  • Consistently increased average sales by actively up-selling, recommending menu specials and optimized table turns
  • Met restaurant- set server add-on and beverage sales goal 90% of the time
  • Performed food preparation duties including preparing salads, appetizers, portioning desserts, and brewing coffee
  • Maintained a clean and organized work environment
  • Set up and stocked server stations
  • Delivered checks and processed payments
  • Helped other staff as needed by seating other servers' tables and running food

Education

No Degree - Psychology

Colorado State University
Fort Collins, CO
12-2006

Skills

  • Maintains positive customer service
  • Strong written and verbal communication skills
  • Multitasks in high volume environment
  • Maintains highest level of confidentiality
  • Effective Time Management
  • Calm demeanor

Timeline

Server

Red Lobster
11.2018 - 03.2020

Program Manager

Carla Vista LLC
08.2014 - 08.2018

No Degree - Psychology

Colorado State University

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