Shaunta Howard
West Orange,NJ
Summary
Customer-focused healthcare professional with experience in medical offices and patient-facing roles. Skilled in appointment scheduling, front desk operations, phone communication, and providing compassionate service to patients. Known for maintaining a welcoming environment, resolving patient concerns efficiently, and supporting smooth daily operations in busy healthcare settings.
Overview
15
15
years of professional experience
Work History
Certified Nursing Assistant
Clipboard Health
01.2022 - Current
Certified Nursing Assistant
ProMedica
Piscataway, NJ
01.2022 - 01.2023
Clerk
United States Postal Service
Flemington, NJ
02.2019 - 04.2020
- Sorted and processed incoming and outgoing mail efficiently.
- Assisted customers with inquiries and service requests at the counter.
- Maintained accurate records of postal transactions and deliveries.
- Collaborated with team members to improve workflow efficiency.
- Addressed customer complaints and resolved issues promptly.
- Answered phones in a courteous manner while providing excellent customer service.
- Communicated with customers and employees to answer questions or explain information.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Performed data entry tasks to update customer accounts records.
Customer Service Representative
The Dermatology Group
West Orange, NJ
02.2018 - 03.2019
- Scheduled patient appointments and assisted with front desk check-in procedures.
- Answered incoming patient calls and directed inquiries to appropriate departments.
- Provided clear information about office procedures and appointment availability.
- Maintained a welcoming and professional environment for patients and visitors.
Patient Sitter / Orderly / CNA Float Pool
RWJBarnabas Health
Newark, NJ
01.2011 - 01.2017
Education
CNA Certification -
Marie's Allied Health
Somerset, NJPractical Nursing Coursework -
Best Care Training Institute
East Orange, NJHigh School Diploma -
Weequahic High School
Newark, NJSkills
- Patient Customer Service
- Appointment Scheduling
- Front Desk Support
- Phone Communication
- Patient Intake Assistance
- Medical Office Workflow Support
- Multitasking in Fast-Paced Environments
- Professional Communication
- Problem Solving & Patient Satisfaction
Job Title
Customer Care Representative
Healthcare Experience
- Certified Nursing Assistant, Clipboard Health, 01/01/22, Present
- Certified Nursing Assistant, ProMedica, Piscataway, NJ, 01/01/22, 01/01/23
- Patient Sitter / Orderly / CNA Float Pool, RWJBarnabas Health, Newark, NJ, 01/01/11, 01/01/17
Personal Information
Industry: Medical Office Support
Timeline
Certified Nursing Assistant
Clipboard Health
01.2022 - Current
Certified Nursing Assistant
ProMedica
01.2022 - 01.2023
Clerk
United States Postal Service
02.2019 - 04.2020
Customer Service Representative
The Dermatology Group
02.2018 - 03.2019
Patient Sitter / Orderly / CNA Float Pool
RWJBarnabas Health
01.2011 - 01.2017
CNA Certification -
Marie's Allied Health
Practical Nursing Coursework -
Best Care Training Institute
High School Diploma -
Weequahic High School