Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic
Shaunta Randall

Shaunta Randall

Customer Service Representative
Natchez,MS

Summary

Dynamic and dedicated professional with 9 years of experience in behavioral health and educational settings, adept at managing diverse caseloads and conducting effective therapy sessions. Skilled in providing compassionate in-home counseling and fostering positive client relationships. Proficient in EHR systems, data management, and interdisciplinary collaboration to ensure seamless care delivery. Committed to supporting individuals in achieving personal growth and mental health goals through evidence-based practices.

Overview

31
31
years of professional experience
1
1
Certification
43
43
years of post-secondary education

Work History

Educational Test Scorer

Data Recognition Corporation
05.2023 - 06.2025
  • Assessed 5th grade essays and 8th grade algebra functions, ensuring adherence to established rubrics and academic standards.
  • Maintained high accuracy in grading, contributing to the reliability of educational assessments for the Ohio and Pennsylvania school systems.
  • Achieved performance metrics consistently, demonstrating a commitment to quality and timely educational evaluation.

Provisionally Licensed CSS/Behavioral Health Specialist

Mississippi Behavioral Health Services
02.2023 - 05.2023
  • Conducted comprehensive mental health assessments and formulated personalized treatment strategies for diverse client populations.
  • Delivered therapeutic services through individual and group sessions, fostering client growth and well-being.
  • Collaborated effectively with interdisciplinary teams to ensure a cohesive and integrated approach to client care.

Community Support Specialist

Mississippi Behavioral Health Services
02.2023 - 05.2023
  • Provided in-home counseling to children with autism, ADHD, behavioral dysfunctions, and depression, ensuring comprehensive support and care tailored to individual needs.
  • Facilitated intake specialist and family therapeutic sessions to foster a collaborative and healing environment for clients and their families.
  • Maintained accurate and timely documentation of progress notes in Electronic Health Record (EHR) systems to support continuity of care and treatment efficacy.

ER Admitting Clerk

Natchez Community Hospital
07.1998 - 06.2003
  • Processed patient admissions efficiently, ensuring accurate and prompt entry into the emergency room system.
  • Compiled and disseminated comprehensive nightly census reports for inpatients and outpatients to department managers.

Soft Count Clerk

Isle of Capri Casino
03.1997 - 02.2002
  • Operated MS Glory 500 machine to ensure precise sorting and counting of casino currency, maintaining high levels of accuracy in financial transactions.
  • Compiled and submitted daily currency count reports via spreadsheets to the accounting department for recordkeeping and reconciliation purposes.

Assistant Typist

Adams County School District
09.1994 - 06.1996
  • Assessed 5th grade essays and 8th grade algebra functions, ensuring adherence to established rubrics and academic standards.
  • Maintained high accuracy in grading, contributing to the reliability of educational assessments for the Ohio and Pennsylvania school systems.
  • Achieved performance metrics consistently, demonstrating a commitment to quality and timely educational evaluation.

Education

Bachelor of Science - Psychology - Educational And Community Mental Health

Alcorn State University
Lorman, MS
03.2016 - 12.2025

Diploma - General Studies

Natchez High School
Natchez, MS
09.1992 - 06.2025

Skills

  • Childcare
  • Group Therapy
  • Hotel Management
  • Accounting
  • Continuous Improvement
  • Psychology
  • QuickBooks
  • Applied Behavior Analysis
  • Data Collection
  • Research
  • Cognitive Behavioral Therapy
  • Work Ethics
  • Medical Terminology
  • Special Education
  • Teaching

Certification

Provisionally Licensed Community Support Specialist/Behavioral Health Counselor, Mississippi Department of Mental Health

Additional Information

During the lengthy absence from employment I became the Primary Caregiver for my grandmother whom has since passed on. However, developing caretaking skills allowed me to transfer these skills in the Private Caregiver sector for several years. I sincerely cared for Dr. Godfrey in the privacy of his home up until the time of his passing. I am anticipating regaining a successful return to the workforce arena with a diverse skill set and years of experience.

Timeline

Educational Test Scorer

Data Recognition Corporation
05.2023 - 06.2025

Provisionally Licensed CSS/Behavioral Health Specialist

Mississippi Behavioral Health Services
02.2023 - 05.2023

Community Support Specialist

Mississippi Behavioral Health Services
02.2023 - 05.2023

Bachelor of Science - Psychology - Educational And Community Mental Health

Alcorn State University
03.2016 - 12.2025

ER Admitting Clerk

Natchez Community Hospital
07.1998 - 06.2003

Soft Count Clerk

Isle of Capri Casino
03.1997 - 02.2002

Assistant Typist

Adams County School District
09.1994 - 06.1996

Diploma - General Studies

Natchez High School
09.1992 - 06.2025
Shaunta RandallCustomer Service Representative
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