Shaunta Randall
Customer Support Specialist/Entry Level Behavioral Mental Health Support Intern
Natchez,MS
Summary
Experienced educational assessment professional at Data Recognition Corporation, recognized for excellence in grading accuracy and quality assurance. Strong skills in data analysis and communication, utilizing knowledge in psychology and behavioral analysis to meet diverse client needs. Dedicated to achieving high standards and fostering continuous improvement.
Overview
1
1
Certification
28
28
years of professional experience
Work History
Educational Test Scorer
Data Recognition Corporation
04.2023 - 06.2025
- Graded essays for 5th grade students and 8th grade algebra functions using rubric model, consistently meeting educational metrics.
- Utilized scoring rubrics to assess written and multiple-choice answers systematically.
- Collaborated with team to align scoring standards across evaluations, enhancing scoring reliability.
- Collaborated with team members to ensure consistent scoring standards across evaluations.
- Analyzed discrepancies in scoring to uphold quality assurance and ensure scoring accuracy.
Customer Support Specialist
Ensemble Health Partners
06.2023 - 04.2024
- Resolved customer inquiries and issues promptly to maintain high-quality service levels.
- Facilitated timely resolutions for patients' billing inquiries, enhancing customer trust.
- Educated customers on products and services, improving overall understanding.
- Educated customers on products and services to improve their understanding and satisfaction.
- Addressed complex healthcare account discrepancies to enhance client satisfaction.
Provisionally Licensed CSS/Behavioral Health Specialist
Mississippi Behavioral Health Services
01.2023 - 04.2023
- Assess and diagnose mental health conditions
- Develop individualized treatment plans
- Provide individual and group therapy sessions
- Developed and implemented individualized treatment plans, improving client engagement and therapeutic outcomes.
- Facilitated group therapy sessions, enhancing participants' social skills and coping strategies.
- Provided crisis intervention and support during high-stress situations.
- Documented client progress and treatment outcomes in electronic health records, ensuring continuity of care and informed treatment adjustments.
- Advocated for clients' needs within community support systems.
ER Admitting Clerk
NATCHEZ COMMUNITY HOSPITAL
06.1998 - 05.2003
- Facilitated patient admissions in emergency room, enhancing service delivery for timely patient care.
- Collected and verified patient information to support accurate admissions.
- Compiled nightly census of all inpatients and outpatients for department managers to support resource allocation.
- Coordinated patient flow in emergency department to reduce wait times and improve overall patient experience.
- Maintained compliance with HIPAA guidelines while handling confidential patient data.
- Typed nightly census of all inpatients and outpatients for department managers.
Soft Count Clerk
Isle of Capri Casino
02.1997 - 01.2002
- Operated MS Glory 500 machine, ensuring accurate sorting and counting of casino currency.
- Reported daily cash counts to Accounting Department, facilitating accurate financial tracking.
- Reported daily cash counts to Accounting Department via spreadsheets.
- Maintained detailed records of monetary counts and discrepancies, supporting audit readiness and compliance.
- Conducted regular audits to ensure compliance with casino policies.
- Collaborated with security personnel to monitor for theft or fraud.
- Assisted in training new clerks on counting procedures and protocols.
Education
Bachelor of Science - Psychology And Elementary Education
Alcorn State University
Lorman, MSDiploma -
Natchez High School
Natchez, MSSkills
Childcare expertise
Therapeutic group facilitation
Hospitality management
Financial reporting skills
Process improvement strategies
Behavioral psychology analysis
Proficiency in QuickBooks
Data collection and analysis
Research techniques
Cognitive behavioral therapy methods
Professional work ethics
Medical terminology knowledge
Teaching and instructional design
Certification
Provisionally Licensed Community Support Specialist/Behavioral Health Counselor, Mississippi Department of Mental Health, 05/01/23, 05/01/25
Accomplishments
Presidential Scholar Sophomore and Junior Year of College
Member of (NSLS) National Honor Society of Leadership & Success
Graduated Magna Cume Laude December of 2020
Member of (NSLS) National Honor Society of Leadership & Success
Graduated Magna Cume Laude December of 2020
Timeline
Customer Support Specialist
Ensemble Health Partners
06.2023 - 04.2024
Educational Test Scorer
Data Recognition Corporation
04.2023 - 06.2025
Provisionally Licensed CSS/Behavioral Health Specialist
Mississippi Behavioral Health Services
01.2023 - 04.2023
ER Admitting Clerk
NATCHEZ COMMUNITY HOSPITAL
06.1998 - 05.2003
Soft Count Clerk
Isle of Capri Casino
02.1997 - 01.2002
Diploma -
Natchez High School
Bachelor of Science - Psychology And Elementary Education
Alcorn State University