Shaunta Stephens

Manage an assigned territory to generate new business growth selling new security systems through both self generated and company provided leads. Provide exceptional customer service, generate custom security designs, proposals and contracts.

• Managed client relationships through regular check-ins and updates on project progress.
• Coordinate with project management and installation teams to ensure work is done efficiently.
• Delivered high-quality presentations to clients, effectively communicating project objectives and results.
• Developed and maintained strong client relationships, ensuring high levels of satisfaction and repeat business.
• Won top National Sales Rep May 2024 bringing in over $74k in installation and over $2.5k in reoccurring monthly revenue.

Sell new security systems through both self generated and company provided leads. Ensure customer satisfaction, generate proposals and meet with prospective customers.

• Branch leader in Certification program for Live Video Monitoring and executed fully operational system.
• Won Netone Grand Champion for achieving top 10% in sales leadership in company.
• Aggressively generated new business by prospecting, making follow-up calls and contacting referrals resulting in over 4 self generated business clients per month.
• Outperformed team exceeding $700 of recurring monthly revenue by identifying new business opportunities through warm leads, cold calling, networking, marketing and prospective database leads.
• In handling customer complaints, resolved issues and reached mutual conclusions resulting in retaining over 250 client accounts.

Schedule and attend appointments for existing commercial accounts as needed to facilitate upgrades, sign agreements and sell to existing customers for additional monthly revenue while working towards set monthly goal. Write and processes all account alterations additions, conversions, rate increases, upgrades and renewal agreements.

• Advised clients through upselling suitable products based on customer needs and product specifications resulting in over 500 retained accounts and product installations, to increase monthly sales volume by $12,000 annually.
• Advanced to Top Account Representative in Southern California, contributing $120,000 per year in installation cost.
• Two time Netone Grand Champion winner for achieving top 10% of sales in company.
• Drove sales by developing exceptional customer rapport to foster satisfaction resulting in increased monthly sales revenue by 30% during sales market decline.

Outside sales representative who develops profitable new business account relationships. Creates sales presentations to existing and prospective clients while maintaining an effective banking center referral network and call program to promote sales.

• Directed sales team to retain, develop and maintain relationships with existing accounts and bank partners to identify new revenue growth opportunities. Prospected external sources to increase referrals by 40% as banking center referrals declined.
• Awarded by regional sales coordinator team for 100% application efficiency.
• As merchant service market delayed, identified potential clients and markets to prepare for appointments, implemented ideas to merchant service team resulting in 20% increase in sales for sales team.

Provide dedicated operational and sales support to multiple Financial Advisors. Ensure client relationship data integrity is compliant in reference to accuracy, completeness and timeliness of key data elements within multiple banking systems.

• During increase of fraudulent bank activity, maintained bank standards and introduced direct payments to clients, then won Top Performer in Direct Payment Sales.
• Due to decline in sales, implemented new sales ideas and strategies resulting to sales team increasing sales by 15%, then receiving Top Performer in Overall Sales and Top Performer in Nation in Sales of Online products.
• As client invoice sales declined, performed proactive client calls to gage client satisfaction, identify cross sale opportunities, upsell banking products and financial services. Increased client satisfaction by 10% then won Top Performer in Invoice Sales.

Sales expert for small business products, services and strategies. Identified and addressed cross-sell opportunities, opened deposit accounts, processed loan and credit applications. Developed and retained Small Business relationships through inbound and outbound sales/calls.

• Drove high business sales by exceeding annual goal by 103% in 2013, 105% in 2014 and surpassing quarterly sales goals by 120% while performing avg of 30 cold calls per day.
• Promoted to New Hire Trainer and Leader for establishing more than 40 new accounts per sales quarter.
• Selected as Test Team Associate for New Sales Projects launched, elevating product satisfaction to 85% due to consistently meeting and exceeding department expectations for productivity and accuracy levels. Promoted to Sales Officer for consistently surpassing 100% in sales goals annually.